Roy Adams
Boynton Beach
Summary
Dynamic A Level Technician with a proven track record at Tires Plus, excelling in expert diagnostics and customer support. Enhanced vehicle performance through precision repairs and preventative maintenance, fostering customer trust with clear communication. Recognized for improving workflow efficiency and maintaining high-quality standards in all service appointments.
Overview
20
20
years of professional experience
Work History
A Level Technician
Tires Plus
12.2015 - Current
- Ensured optimal equipment performance by conducting routine maintenance checks and addressing potential issues promptly.
- Contributed to company growth by consistently meeting or exceeding performance metrics in repair quality and efficiency.
- Demonstrated adaptability by working across multiple platforms, operating systems, and hardware configurations as needed.
- Streamlined workflow processes by implementing efficient diagnostic techniques and tools.
- Enhanced customer satisfaction by providing exceptional troubleshooting and repair services on various devices.
- Maintained detailed records of performed repairs, parts inventory, and customer interactions for accurate documentation.
- Improved system efficiency by diagnosing and repairing complex technical issues in a timely manner.
- Promoted a positive work environment through effective communication skills and active participation in team-building initiatives.
- Accelerated issue resolution times by leveraging advanced testing equipment to pinpoint specific defects within electronic systems accurately.
- Developed strong knowledge of industry trends, emerging technologies, and best practices through continuous learning opportunities.
- Boosted customer trust through transparent communication about the expected duration of repairs, service fees, warranty coverage options.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed safety and emissions inspections.
- Maintained accurate records of time and materials required to perform repairs and service.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Class B Technician
Tires Choice
03.2007 - 12.2015
- Improved customer trust by explaining technical information clearly and concisely during consultations or followups.
- Utilized advanced diagnostic equipment proficiently, enabling swift identification of vehicle malfunctions or issues needing attention.
- Ensured quality control by performing final checks on all completed work before returning vehicles to customers.
- Consistently met deadlines for service appointments while maintaining high-quality standards in all completed work orders.
- Enhanced vehicle performance by conducting thorough inspections and routine maintenance.
- Maintained a safe working environment by adhering to safety protocols and utilizing proper equipment during repairs.
- Stayed up-to-date on industry trends and developments, attending workshops, training sessions, or trade shows when necessary.
- Exceeded customer expectations, consistently delivering high-quality repairs and maintenance services that adhered to manufacturer guidelines and industry best practices.
- Contributed to shop efficiency by maintaining a clean, organized workspace and properly storing tools after use.
- Reduced downtime for vehicles through efficient repair work and preventative maintenance measures.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Performed emissions tests according to standard procedures.
Class C Tech
Martino Tires
01.2005 - 03.2007
- Delivered exceptional brake system repairs that increased driver safety while prolonging component lifespan.
- Reduced downtime for customers by quickly completing repairs according to manufacturer guidelines and industry standards.
- Examined assigned vehicle to determine need for further safety or repair work.
- Demonstrated adaptability by effectively handling a diverse range of makes and models, providing clients with comprehensive repair solutions tailored to their specific vehicles.
- Maintained up-to-date knowledge of automotive technology advancements through continuous learning and professional development opportunities.
- Collaborated with team members on complex projects, resulting in high-quality workmanship and timely completions.
- Increased repeat business with excellent communication skills, explaining complex technical issues in straightforward terms to clients.
- Conducted efficient tire rotations, balancing, and replacement services that maximized vehicle performance and extended tire life.
- Improved vehicle performance by conducting thorough inspections and routine maintenance tasks.
- Boosted team efficiency by maintaining a clean, organized workspace and ensuring all tools were readily available.
- Completed fluid checks, brake and tire repair and frame damage inspections.
- Exceeded customer expectations consistently with precise alignment services that improved vehicle handling characteristics.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
Graduated - Mathematics
Palm Beach Lakes High
West Palm Beach, FL05.2001
Skills
- Precision soldering
- Customer support
- Electrical repair
- Expert diagnostics
- System maintenance
- Equipment calibration
- Data recovery
- Operating system expertise
- Advanced troubleshooting
- Preventative maintenance
- Strong work ethic
- Customer service
- Changing tires
- Changing oil
- Problem-solving
- Time management
- Hand and power tools
- Attention to detail
- Multitasking and organization
- Replacing parts
- Brake systems
- Replacing filters
- Parts replacement
- Engine repair
- Preventive maintenance services
- Troubleshooting skills
- Team collaboration
- Electrical experience
- Safety protocols and procedures
- Verbal and written communication
- Safety awareness
- Valid Driver's license
- Brake systems understanding
- Heavy lifting
- Engine rebuilds
- Heating and air conditioning
- Suspension systems
- Inspecting vehicles
- Customer relations
- Vehicle inspections
- Flexible schedule
- Steering systems
- Vehicle inspection
- Soldering skills
- Electrical repair procedures
- Fuel systems
- Electrical failure repairs
- Coolant system control
- Computer diagnostics
- System repairs
- Drivetrain and axle installation
- Operating air compressors
- Hydraulic systems
- Vehicle maintenance
- Preventive Maintenance
- Quality assurance
- Electrical systems
- Calibration
- Hazardous waste management
- Quality assurance inspections
- Rebuilding engines
- Repair quotes
- Software updates
- Optimizing engine performance
- Ordering supplies
- Supply ordering
- Mechanical aptitude
- Calibrating systems
- Calibrating instruments
- Road-worthiness evaluations
- Electrical
- Automotive engineering
Timeline
A Level Technician
Tires Plus
12.2015 - Current
Class B Technician
Tires Choice
03.2007 - 12.2015
Class C Tech
Martino Tires
01.2005 - 03.2007
Graduated - Mathematics
Palm Beach Lakes High
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