Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Anne Larson

Robbinsdale,MN

Summary

Dynamic customer service specialist with a proven track record of fostering team collaboration and driving results. Expertise in efficiently addressing diverse customer inquiries and resolving issues, coupled with strong adaptability to evolving needs. Exceptional communication and problem-solving skills enhance the ability to maintain positive customer relations, while a commitment to high-quality service ensures reliability as a team player. A collaborative leader dedicated to cultivating an engaged and empowering work culture, with documented strengths in building relationships across a diverse range of stakeholders in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Senior Client Service Specialist

Advance Insurance Agency
02.2022 - Current

Account Manager

USI Insurance Services
01.2018 - 01.2021

Commercial Account Representative

Wells Fargo Insurance Services
06.2014 - 01.2021

property & Casualty Representative

STATE FARM JOHN ARENS AGENCY
01.2014 - 06.2014
  • PROPERTY & CASUALTY REPRESENTATIVE

COMMERCIAL LINES CSA/CISR

American Agency
01.2011 - 03.2013
  • Processed Large Commercial accounts renewals, endorsements and servicing.

licensed P&C agent and designation CISR

Advance Insurance Agency
09.2002 - 03.2010
  • Licensed MN P&C agent and CISR designation completed with the National Alliance 2009.
  • I worked along with 5 different agents within the Agency, writing new business and processing endorsements and completing portfolio review on renewing business.
  • Agency Management position training was started just prior to my position dissolving.

Client Service Specialist

Personal and Commercial Lines
01.1998 - 01.2001
  • Handled many tasks in mid size agency environment including online rating at carrier websites, kept AMS updated on all client activates with heavy phone call volume.
  • Sought out training on many carrier websites, worked in "paperless" environment.

Customer Service Agent

Personal Lines
01.1998 - 01.2001
  • Handled the claims/first report department for commercial lines.
  • Then became a licensed P&C agent and worked as a CSR in personal/commercial lines until they closed their commercial department in Minneapolis.
  • Handled many tasks in mid size agency environment including online rating at carrier websites, kept AMS/management systems updated on all client activities with heavy phone call volume.
  • Sought out training on many carrier websites, worked in "paperless" environment.

Education

Some College (No Degree) - legal field

Hennepin Technical College

Skills

  • Property & Casualty Insurance
  • Commercial Insurance
  • General Insurance
  • Insurance
  • Underwriting
  • Workers Compensation
  • Customer Service
  • New Business Development
  • Marketing
  • Sales

Timeline

Senior Client Service Specialist

Advance Insurance Agency
02.2022 - Current

Account Manager

USI Insurance Services
01.2018 - 01.2021

Commercial Account Representative

Wells Fargo Insurance Services
06.2014 - 01.2021

property & Casualty Representative

STATE FARM JOHN ARENS AGENCY
01.2014 - 06.2014

COMMERCIAL LINES CSA/CISR

American Agency
01.2011 - 03.2013

licensed P&C agent and designation CISR

Advance Insurance Agency
09.2002 - 03.2010

Client Service Specialist

Personal and Commercial Lines
01.1998 - 01.2001

Customer Service Agent

Personal Lines
01.1998 - 01.2001

Some College (No Degree) - legal field

Hennepin Technical College
Roy Anne Larson