Roy Arredondo II
Manager
Stratford,CT
Summary
Dynamic professional with extensive experience in management and mechanical troubleshooting, notably at Army Reserve. Proven track record in enhancing customer service and operational efficiency. Skilled in vehicle inspections and training staff, while fostering a collaborative team environment. Adept at budgeting and financial oversight, driving significant improvements in performance and profitability.
Reliable, energetic with passion for hands-on work. Identifies issues early and comes up with cost-effective solutions for client and business. Highly versatile and experienced with latest technology and advancements in the industry.
Overview
14
14
years of professional experience
Work History
Diesel Tech Mechanic (91B) / Combat Medic (68W)
Army Reserve
08.2011 - Current
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Supervisor / Customer Concierge
Riata Ford Auto Dealership
01.2024 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Manager
Kalahari Resorts & Conventions
02.2022 - 01.2024
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Managing Director
Chick Fill A
04.2020 - 02.2022
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager of Operations
Five Guys Burger And Fries
02.2019 - 04.2020
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager of Food Service
Sonic Drive-in
10.2016 - 02.2019
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Restaurant Bar Manager
WestWood Gastropub
03.2011 - 10.2016
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Generated higher ticket averages by training employees on suggestive upselling techniques.
- Reduced inventory cost by evaluating and streamlining vendor selection process.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Increased sales annually by creating and implementing marketing plans, menus, specials and promotions.
Education
High School Diploma -
WestWood
Austin, TX05-2002
Skills
- Vehicle inspections
- Troubleshooting
- Hand and power tools
- Vehicle test drives
- Servicing vehicles
- ServSafe Certified
- Accounting and Budgeting
- Hiring and Scheduling
- Customer Service
- Customer Relations
- Training and Maintaing
- POS Toast/Micros/Aloha/Platinum
Accomplishments
- Supervised team of 30+ staff members.
- Promoted from last job in under 90 days.
- Awarded (Commandant List) in the Army.
Timeline
Supervisor / Customer Concierge
Riata Ford Auto Dealership
01.2024 - 12.2024
Manager
Kalahari Resorts & Conventions
02.2022 - 01.2024
Managing Director
Chick Fill A
04.2020 - 02.2022
General Manager of Operations
Five Guys Burger And Fries
02.2019 - 04.2020
General Manager of Food Service
Sonic Drive-in
10.2016 - 02.2019
Diesel Tech Mechanic (91B) / Combat Medic (68W)
Army Reserve
08.2011 - Current
Restaurant Bar Manager
WestWood Gastropub
03.2011 - 10.2016
High School Diploma -
WestWood
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