Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Korean Defense Medal
Generic

Roy Baldwin

Cortez

Summary

Dynamic professional with a strong background in customer service and inventory management at Dolores Food Market. Proven ability to enhance workflow efficiency and reduce food waste while training new team members. Skilled in meat cutting and fostering a collaborative team environment, ensuring high customer satisfaction and loyalty.

Professional motor transport expert with comprehensive skills in vehicle operation, maintenance, and safety protocols. Proven track record in delivering transport solutions under varying conditions, ensuring reliability and adherence to schedules. Strong team collaborator with focus on achieving operational goals and adapting to changing demands. Highly dependable, with expertise in logistics, route planning, and vehicle inspection.

Professional groundskeeping worker with proven ability to enhance outdoor spaces. Skilled in lawn care techniques, equipment operation, and landscape maintenance. Strong focus on teamwork and achieving high-quality results, adapting to changing needs with ease. Reliable and efficient with commitment to safety and customer satisfaction.

Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.

Overview

13
13
years of professional experience

Work History

Deli Worker

Dolores Food Market
04.2022 - 06.2025
  • Trained new team members on deli operations and food safety standards.
  • Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
  • Prepared a variety of meats, cheeses, and specialty items for customer orders efficiently.
  • Assisted customers with product selection, providing recommendations based on preferences.
  • Monitored inventory levels, ensuring timely restocking of deli supplies and ingredients.
  • Implemented process improvements that enhanced workflow efficiency in daily operations.
  • Resolved customer complaints effectively, improving overall satisfaction and loyalty.
  • Collaborated with team members to streamline service delivery during peak hours.
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
  • Collaborated with fellow team members to ensure seamless operation during peak hours.
  • Prepared custom sandwich orders, adhering to customer preferences while maintaining high-quality standards.
  • Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Ensured timely completion of special requests or catering orders prioritizing accuracy and presentation.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Displayed exceptional knowledge of various deli products, enabling informed recommendations to satisfy diverse tastes.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Received positive feedback from customers regarding excellent service quality, boosting overall reputation of the store''s deli department.
  • Maximized shelf life of perishable items through proper storage methods following company guidelines.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced cash register.
  • Demonstrated adaptability and flexibility in accommodating unexpected changes in scheduling or workload.
  • Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
  • Streamlined daily tasks by implementing effective time management techniques during busy shifts.
  • Learned other teammates' work tasks to train as backup.
  • Resolved customer complaints professionally and efficiently safeguarding continued patronage.
  • Enhanced overall store sales by upselling complementary items such as specialty cheeses, breads, and salads.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Lawn Maintenance Laborer

Sprinkler Pros
04.2019 - 01.2022
  • Operated mowers, trimmers, and blowers to maintain residential and commercial landscapes.
  • Executed lawn care tasks including mowing, edging, and mulching for optimal aesthetics.
  • Ensured adherence to safety protocols while handling equipment and chemicals.
  • Trained new team members on proper equipment use and maintenance procedures.
  • Monitored landscaping health, identifying weeds and pests for timely intervention.
  • Coordinated with clients to schedule services and address specific landscape needs.
  • Implemented efficient workflow practices to enhance productivity during peak seasons.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Maintained clean work areas by removing debris, leaves, and branches from client properties.
  • Enhanced property appearance through regular mowing, edging, and trimming of lawns.
  • Developed strong relationships with clients through clear communication of services provided and project timelines.
  • Contributed to a safe working environment by adhering to safety procedures during equipment operation and chemical applications.
  • Boosted curb appeal for client properties with meticulous lawn care services including mowing, edging, trimming, raking leaves, mulching beds.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Demonstrated proficiency in operating various types of lawn care equipment such as mowers, trimmers, blowers, hedge trimmers.
  • Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
  • Achieved timely completion of assigned tasks through effective prioritization and efficient use of resources.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Ensured customer satisfaction with thorough attention to detail in all aspects of lawn maintenance tasks.
  • Elevated overall property appearance through attention to detail when performing routine landscape maintenance duties.
  • Aided in the growth of the business by generating referrals from satisfied customers due to quality workmanship.
  • Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.

Sales Agent

Aaron's Sales and Lease
10.2018 - 04.2019
  • Developed and maintained relationships with clients to drive sales growth and customer loyalty.
  • Conducted market research to identify new sales opportunities and customer needs.
  • Utilized CRM software to track leads, manage accounts, and streamline communication with clients.
  • Delivered product presentations and demonstrations to educate customers on features and benefits.
  • Collaborated with team members to strategize marketing campaigns that increased lead generation.
  • Analyzed sales data to identify trends, optimize strategies, and improve overall performance.
  • Implemented best practices for customer service interactions, resulting in improved client satisfaction scores.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Motor Transport Operator

United States Marine Corps
01.2012 - 06.2016
  • Operated motor vehicles safely to transport goods and personnel.
  • Conducted routine vehicle inspections to ensure operational readiness.
  • Assisted in loading and unloading cargo, adhering to safety protocols.
  • Maintained accurate logs of trips, including mileage and fuel usage.
  • Collaborated with team members to optimize delivery schedules.
  • Adapted to changing routes and delivery requirements efficiently.
  • Followed all traffic regulations and company policies during operations.
  • Participated in training sessions on safety practices and vehicle maintenance procedures.
  • Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
  • Maintained proficiency in tactical planning options and convoy defense techniques.
  • Trained new Motor Transport Operators on proper driving techniques, safety procedures, and equipment maintenance.
  • Operated with safety and skill to avoid accidents and delays.
  • Expedited cargo loading/unloading processes through streamlined organization techniques that maximized available space in transport vehicles.
  • Managed loading, unloading and safety of all personnel, cargo and equipment.
  • Contributed to unit preparedness by maintaining an in-depth understanding of equipment capabilities, limitations, and maintenance requirements.
  • Maintained detailed records of vehicle usage, maintenance, and inspections for regulatory compliance purposes.
  • Managed hazardous materials transportation according to federal regulations, minimizing environmental impact and ensuring public safety.
  • Led a team of Motor Transport Operators through rigorous training exercises, fostering teamwork and honing individual skills to meet mission objectives.

Education

Bachelor of Arts - Elementary Education

University of Alaska Anchorage
Anchorage, AK
05-2020

Skills

  • Meat cutting
  • Inventory rotation
  • Customer service
  • Cleaning and sanitizing
  • Operating vehicles
  • Defensive driving
  • Heavy equipment operation
  • Equipment inspection
  • Transportation regulations
  • Vehicle operation
  • Equipment accountability
  • Equipment troubleshooting
  • Communication management
  • Managing training
  • Preventive Maintenance
  • Defense techniques
  • Threat management
  • Cargo handling
  • Vehicle recovery
  • Permit acquisition
  • Supervising personnel
  • GPS navigation
  • Route planning
  • Maintaining records
  • Fleet management
  • Vehicle maintenance
  • Environmental awareness
  • Shipment management
  • Personnel training
  • Inspecting vehicles
  • Vehicle inspection
  • Mobility assistance
  • Overseeing transportation
  • Transport readiness
  • Load securing
  • Fuel management
  • Managing safety
  • Preventive maintenance strategies
  • Cargo strapping
  • Unit readiness
  • Security review
  • Supply loading and unloading
  • Logistical convoys
  • Mission-critical support
  • Safe driving
  • Attention to detail
  • Decision-making
  • Trailer coupling and uncoupling
  • Cargo security
  • Adaptability and flexibility
  • Logistics planning
  • Safety and emergency equipment
  • Operating hydraulics
  • Visual inspection
  • Truck driving
  • Logistics coordination
  • Emergency roadside repairs
  • Heavy lifting
  • Critical thinking
  • Power tool operation
  • Tree planting
  • Hand tool proficiency
  • Garden maintenance
  • Debris disposal
  • Mowing techniques
  • Landscape design
  • Seasonal cleanup
  • Plant identification
  • Groundskeeping safety
  • Irrigation systems
  • Snow removal
  • Fertilizer application
  • Turf management
  • Pest management
  • Drainage solutions
  • Pathway maintenance
  • Aeration techniques
  • Leaf removal
  • Weed control
  • Horticultural tools
  • Pesticide application
  • Water conservation
  • Plant Knowledge
  • Strong work ethic
  • Using hand tools
  • Responsible and punctual
  • Flexible and adaptable
  • Team collaboration
  • Verbal and written communication
  • Maintaining equipment
  • Jobsite safety
  • Physically fit
  • Weather tolerance
  • Complex Problem-solving
  • Outdoor installations
  • Machine safety practices
  • Equipment maintenance

Accomplishments

  • Supervised team of four staff members.
  • Korean Defense Medal
  • Overseas Deployment Ribbon three times awarded
  • Good Conduct Medal
  • Global War on Terrorism Medal
  • National Defense Medal
  • World Traveled


Timeline

Deli Worker

Dolores Food Market
04.2022 - 06.2025

Lawn Maintenance Laborer

Sprinkler Pros
04.2019 - 01.2022

Sales Agent

Aaron's Sales and Lease
10.2018 - 04.2019

Motor Transport Operator

United States Marine Corps
01.2012 - 06.2016

Bachelor of Arts - Elementary Education

University of Alaska Anchorage

Korean Defense Medal

Awarded for deploying to Korea for operations

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