Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Roy Ball

Bristol,TN

Summary

Highly motivated automotive sales professional with a proven ability to drive results in customer service, sales, and team management. Consistently ranked in the top 3 for sales at Take 5 Oil Change, holding a franchise record for the most coolant changes in a single week. Achieved an average ticket of $180 for oil changes, consistently surpassing the $109 up-sell goal for additional services. At CarMax, averaged 8–10 car sales per week while excelling in customer satisfaction and sales targets. Recognized as a "Top Dasher" for superior performance with DoorDash. Proficient in mechanical repair, problem-solving, and Microsoft Office Suite, with strong time management skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lube Technician

Take 5 Oil Change
02.2024 - Current
  • Perform oil changes and basic vehicle maintenance, ensuring adherence to manufacturer specifications and company standards.
  • Check and maintain fluid levels, including brake fluid, power steering fluid, coolant, and windshield washer fluid.
  • Communicate effectively with customers to explain services performed and any additional maintenance recommendations.
  • Create detailed service reports for customers and document all work performed on repair orders.
  • Maintain a clean and organized work area, ensuring proper disposal of waste materials and adherence to safety protocols.

Sales/Customer Representative

CarMax
11.2023 - 01.2024
  • Provided exceptional customer service, guiding customers through their car-buying journey.
  • Communicated effectively with customers to understand their needs and preferences.
  • Delivered comprehensive product knowledge, assisting customers in making informed decisions.
  • Facilitated the sales process, including test drives, appraisals, and financing applications.
  • Promoted CarMax’s values and benefits, ensuring customers understood the advantages of choosing CarMax.
  • Utilized technology to streamline the sales process and ensure smooth transactions.
  • Collaborated with team members to achieve sales goals and provide excellent customer service.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.

Lead Technician

Take 5 Oil Change
08.2022 - 11.2023
  • Managed and mentored a high-performing team of technicians, ensuring meticulous servicing of customer vehicles.
  • Consistently surpassed sales goals, achieving a 48% monthly average increase in sales.
  • Maintained a 90% customer satisfaction rating through positive feedback and exceptional service.
  • Streamlined training programs for new technicians, enhancing team efficiency and performance.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Monitored and enforced safety measures to mitigate hazards.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.

DoorDash Driver

DoorDash
01.2019 - Current
  • Ensured prompt and secure delivery of food and various items, maintaining a 99% on-time rating.
  • Upheld a clean and well-maintained vehicle, prioritizing safety and professionalism.
  • Achieved over $10,000 in driver earnings in 2021, recognized as a “Top Dasher” for outstanding performance.

Delivery Driver

Keystone Automotive LKQ
01.2018 - 01.2019
  • Safely operated company vehicle, logging over 50,000 miles with exemplary driving skills.
  • Reduced delivery errors by 10% through skillful loading and unloading of deliveries.
  • Maintained a 98% customer satisfaction rate by providing exceptional service and resolving issues promptly.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.

PDQ and HUB Delivery

Advance Auto Parts
01.2016 - 12.2017
  • Maintained a 99% delivery accuracy rate, receiving and delivering parts to various locations.
  • Contributed to increased sales revenue by 3% through effective product knowledge and up selling techniques.
  • Adapted quickly to evolving workplace policies and procedures, remaining flexible in the face of unexpected challenges or opportunities for improvement.
  • Developed strong relationships with regular clients through consistent reliability and attention to individual preferences.
  • Improved delivery efficiency by optimizing route planning and adhering to time-sensitive schedules.
  • Handled sensitive materials with care, ensuring proper storage protocols to prevent damage during transport.
  • Upheld company standards for professionalism while interacting with customers, addressing inquiries or concerns promptly and effectively.
  • Assisted in training new hires, sharing knowledge about best practices for successful hub delivery operations.
  • Maintained vehicle safety and cleanliness, ensuring a positive company image for hub delivery services.
  • Contributed to overall team success by supporting colleagues during peak periods or as needed based on workload demands.

Machine Operator

KPS Global
01.2013 - 12.2017
  • Set up and operated production equipment, maintaining quality, safety, and efficiency standards.
  • Consistently met or exceeded production goals by following procedures and reading blueprints.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

Education

High School Diploma -

Tennessee High School
Bristol TN.
1998

Computer Science -

Northeast State Community College
Blountville, TN

Skills

    Customer Service

    Sales Achievement

    Mechanical Repair

    Time Management

    Teamwork & Leadership

    Project Management

    Verbal and written communication

    Complex Problem-Solving

    Microsoft Office Suite

    Documentation skills

    Dependable and Responsible

    Staff Training and Development

Certification

  • AST - Advanced Service Technician
  • CST - Certified Service Technician
  • Licensed Dealer 137221-SalesmanCARMAX AUTOSUPERSTORES INCMotor Vehicle Dealer - 19603 11/27/2023-11/30/2025
  • Licensed F Endorsement, State of Tennessee


Additional Information

  • Social Media Marketing: Successfully built and managed Facebook pages with over 500,000 followers, demonstrating expertise in social media marketing strategies and audience engagement.
  • Photography: Passionate about photography with experience in capturing and editing high-quality images, enhancing visual content for various projects.
  • Side Projects: Developed and managed several side projects, including an online trivia game and a tour guide of Bristol and its history, showcasing creativity and project management skills.
  • Independent Films: Worked on two independent films as a director, director of photography, screenwriter, playwright, and video editor, highlighting a diverse skill set in film production and storytelling.

Timeline

Lube Technician

Take 5 Oil Change
02.2024 - Current

Sales/Customer Representative

CarMax
11.2023 - 01.2024

Lead Technician

Take 5 Oil Change
08.2022 - 11.2023

DoorDash Driver

DoorDash
01.2019 - Current

Delivery Driver

Keystone Automotive LKQ
01.2018 - 01.2019

PDQ and HUB Delivery

Advance Auto Parts
01.2016 - 12.2017

Machine Operator

KPS Global
01.2013 - 12.2017

High School Diploma -

Tennessee High School

Computer Science -

Northeast State Community College

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Roy Ball