Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Brown

Mililani,HI

Summary

Hardworking Delivery Manager trains efficient and accurate teams. Committed to quality assurance and streamlining day-to-day activities for fast and excellent work. Adept at providing fantastic customer service and budgeting strictly. Resourceful Manager with 20 years of experience directing Staff level Manager operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews. Addressed personnel issues and oversaw tasks performed by department managers, supervisors and employees. Responsible for teaching and maintaining the culture, core values and ethics, and for maintaining a high member service standard.

Overview

22
22
years of professional experience

Work History

Business Delivery Manager

Costco
03.2023 - Current
  • Implemented innovative solutions to address client needs, resulting in increased business retention rates.
  • Improved customer satisfaction by overseeing and coordinating timely and accurate deliveries.
  • Used resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.
  • Fielded customer questions and complaints and rectified issues.
  • Oversaw delivery portfolio encompassing island wide deliveries with 300+ deliveries per week along with another 50 will call orders.

Admin Manager

Costco
07.2021 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Front End Manager

Costco
11.2019 - 07.2021
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.

Receiving Manager

Costco
11.2017 - 11.2019
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.

Staff Manager

Costco
01.2002 - 11.2017
  • Worked in all areas after becoming Staff Manager back in 2002.
  • Worked in all Oahu Locations and most areas multiple times.

Education

Associate of Arts -

Leeward Community College
Pearl City, HI
06.1994

Skills

  • Technical understanding
  • Financial Acumen
  • Issue Resolution
  • Business Analysis
  • Warehouse Organization

Timeline

Business Delivery Manager

Costco
03.2023 - Current

Admin Manager

Costco
07.2021 - 02.2023

Front End Manager

Costco
11.2019 - 07.2021

Receiving Manager

Costco
11.2017 - 11.2019

Staff Manager

Costco
01.2002 - 11.2017

Associate of Arts -

Leeward Community College
Roy Brown