Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
36
36
years of professional experience
Work History
Case Manager
Mercy Care
09.2020 - 09.2025
Developed rapport with clients and team members to create safe, open, supportive spaces to work through struggles.
Used evidence-based practices such as motivational interviewing, trauma-informed care, and harm reduction techniques to help clients work toward goals
Coordinated support for 32 clients, in the Integrated Care Permanent Supportive housing-(ICPSH) Program. Demonstrated extensive knowledge of recovery and wellness principles.
Conducted weekly check ins and well checks for clients regularly to assess progress and identify difficulties
Utilized resources to assess patient clinical, psychological, educational, and financial needs
Supported physicians and clinical staff with appropriate resources to assist all clients.
Assist with transportation to and from appointments with clients.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Coordinated referrals and direct support for clients.
Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Collaborated with clients to improve life choices and maximize benefits of programs.
Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
Outreach Manager/Startup Founder
UAWA Teen Outreach
01.2017 - 01.2021
Identified, developed, and administered grants in accordance with funder requirements.
Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of the organization.
Conducted presentations to expose and increase awareness in community.
Developed network relationships with community professionals to enhance community awareness and promote services.
Developed and created programs and monitored effectiveness against individual participant needs.
Families’ referrals to shelters, legal resources, and educational programs.
Conducted community workshops to promote different programs and educate the public on available services.
Behavioral Aide
Family Leadership Services
01.2016 - 01.2021
Skills Created treatment or service plan meeting each client's individualized needs.
Supervised overall client services and functioned as liaison between clients, caregivers, and service providers.
Documented progress in treatment plans, educational and recreational activities and maintained updated case records.
I reunited with families and facilitated foster and kinship adoptions.
Developed, implemented, and documented the status of children's health and wellbeing.
Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
Provided crisis intervention and case management services to children and family members to build back relationships.
Behavioral Aide
Edwin Gould Services for Children
01.1990 - 01.1996
Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Assisted staff members during emergency situations while maintaining professionalism and observational skills.
Enhanced patient stays by creating and maintaining visual calendar of social, recreational and educational activities.
Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
Used Microsoft Word and other software tools to create documents and other communications.
Prepared a variety of different written communications, reports, and documents.
Actively listened to clients’ requests, confirming full understanding before addressing concerns.
Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science - Business Management and Administration
Strayer University
03.2023
Skills
CARES
Strong team player
Interpersonal Communication
Public Speaking / Cultural Awareness
SOAR Certified by the State of Georgia
HMIS proficient
Timeline
Case Manager
Mercy Care
09.2020 - 09.2025
Outreach Manager/Startup Founder
UAWA Teen Outreach
01.2017 - 01.2021
Behavioral Aide
Family Leadership Services
01.2016 - 01.2021
Behavioral Aide
Edwin Gould Services for Children
01.1990 - 01.1996
Bachelor of Science - Business Management and Administration