Roy Burnham
Waynesboro,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Technical Product Manager
McGraw Hill Education
04.2014 - Current
- Responsible for the day to day operational health and maintenance of a 15 million user online educational system
- Responsible for the delivery of infrastructure improvements, security upgrades and phased retirement of older products
- Responsible also for working with external vendors managing defect resolution for the Digital Platform Group (DPG)
- Responsible for prioritization and planning for sprint, quarterly and yearly goals
- Work directly with Back to School teams to provide constant feedback and continuous improvement
- Assess multiple back-end data issues and direct teams to resolve
- Accomplishments: Delivered key project that retired older systems equating to annual operating savings of 1.25 million per year
- Delivered the largest school district integration McGraw Hill history for representing a strategic win over key competitors
- Worked with Senior leadership team to identify and target projects for quarterly releases relating to operational improvements, security upgrades and vendor integrations
- Refined Standard operating procedures for Operations around quality and production subject areas
- Managed implementation of key systems monitoring allowing for increased up times
- Provided process for immediate retirement of Copyright infringement related content hosted on MHE systems.
Business Analyst
Thirty-one Gifts
06.2013 - 03.2014
- Worked primarily as a Business Analyst for various projects
- Primary Responsibilities included gathering requirements, creating estimates based on 3 Amigos sessions, contributing to completion of Burndown charts and Capacity Planning
- Actively managed expectations with business partners and set up user acceptance testing through commitment meetings and retrospectives
- Worked with an operations group to manage changes to production monograming, receiving and quality control applications
- Accomplishments: Worked with Agile team of 10 members
- Gathered requirements as well as estimates for requested changes and new applications based on Business priority
- Refined Quality applications to monitor defect product during production and in pre-production (receiving)
- Refined Standard operating procedures for Operations around quality and production subject areas
- Started a Community of Practice for Agile teams
- Defined Business requirements and provided source to target mappings for Product control and planning system (Item Master system).
Business Analyst/Product Owner/Iteration Manager
IGS Energy
10.2012 - 06.2013
- Worked as a Business Analyst, Product Owner and Iteration Manager for various projects
- Responsibilities included gathering requirements, managing resources (Burndown, Capacity Planning), creation of Project Charters, managing expectations with business partners
- Worked with a distributed Call Center (3000 world wide) to manage changes and feed iteration planning, estimation and delivery
- Accomplishments: Worked with Agile team of 8-20 members on capacity and burndown
- Gathered requirements and slotted tickets for iterations, based on Business priority
- Updated Program status and reported updates to executive committee
- Documented Business processes for Major systems rewrite
- Worked with EDI group to update and manage utility changes and prioritize changes with Operations team.
Business Analyst/Project Manager
BMW Financial Services
08.2011 - 10.2012
- Worked as a Business Analyst and Project Manager for various projects
- Responsibilities included gathering requirements, managing resources (ETC’s, EAC’s), creation of work plans, managing expectations with business partners and reporting progress to the portfolio management team
- Other job duties included communication and coordination with business units around the world on complex migration and systems implementation projects
- Accomplishments: Managed a project team of 8-15 members responsible for the migration of 1200 users to a global identity management system
- Gathered requirements and managed a multi-phase rollout of new Lease Protection to North American Dealership network
- Implemented new SDLC process on all in flight projects
- Created new requirements SDLC template collateral for reporting requirements and business requirements
- Gathered requirements and managed the implementation of a mobile based lending application
- App included implementation for web based, tablet, iOS and Android platforms
- Managed the testing and defect resolution of multiple projects over multiple releases.
Business Analyst
Cardinal Health
11.2010 - 07.2011
- Worked as a Business Analyst gathering requirements for an SAP/BW to Teradata migration
- Job duties included verification of data sources within SAP ECC, FI and CRM sources, providing data mappings to new Teradata environment, working with business users to refine reporting requirements and creating change control documentation for new/changed requirements
- Accomplishments: Delivered new Narrowcast server reporting requirement documents verifying source to target mappings
- Documented new data sources from gap analysis activity
- Created and managed the resolution of reporting, ETL and modeling defects
- Worked with business users for testing of logistics based reports.
Senior Systems Analyst
The Limited
08.2008 - 10.2010
- Functioned as Lead Analyst, Systems Administrator and Developer for retail based Data Warehouse
- Job duties ranged from ETL development and data sourcing to long range planning and reporting direction for Enterprise
- Technologies range in complexity to multitier project sources with MSI 8.1.2, to troubleshooting, analysis and creation of new processes in Teradata 12 environment
- Accomplishments: Delivered new Narrowcast Server environment and began deployment of first enterprise dashboards
- Sourced new data from store customer traffic counters system, real-time into data warehouse
- Involved in migration of enterprise data warehouse from former parent company to new data center
- Involved on upgrade of Teradata 6 to 12 (testing, user access)
- Creator of numerous reports and export feeds for internal consumption and external vendors
- Acted as Administrator of MSI and Teradata environments.
Principal Consultant
Sogeti USA LLC
01.2001 - 01.2008
- Nationwide Insurance, Galaxy Data Warehouse Project Manager
- Project Manager responsible for managing the development, testing and deployment of several data warehouse projects
- Projects ranged from minor updates of data hierarchy to the integration of heterogeneous data marts into the enterprise standard data warehouse structure
- Managed teams writing ETL in Informatica, Data Stage as well as writing scripts using native BTEQ scripts
- Data platforms varied widely from MVS/COBOL sources to data from Oracle sources
- All target data was housed in Teradata
- Projects varied in size from 3 to 80 people, following release schedules and an enterprise specific SDLC methodology
- Ohio Department of Public Safety, Automated Registration and Licensing System Project Manager
- Project Manager and Database Conversion Specialist for a new 3 tier web based application for the Ohio Homeland Security Division of the Department of Public Safety
- The Application replaced a legacy client server application responsible for the licensure, registry and related support activities of all Private Investigators and Security Guards working in the State of Ohio
- Ohio Department of Public Safety, Vehicle Registration Database Rewrite DBA/Database Analyst
- Designer/architect for a rewrite of the main vehicle registration database for the State of Ohio
- The project involved the migration of a hierarchical database structure to a relational database model for production vehicle data
- The requirements of the new database were to provide better performance and scalability to the Department of Public Safety
- Ohio Department of Public Safety, Integrated Traffic Records System Migration Project Manager
- Project Manager for the conversion effort for the Integrated Traffic Records System (ITRS)
- ITRS consisted of over 20 applications located on a variety of platforms
- ITRS used a Digital Equipment Corporation Alpha platform as the database server and served data to a variety of front end applications ranging from VB4 Client Server based applications to Microsoft .NET browser based applications
- The migrated system was delivered 3 days ahead of schedule and under budget
- JP Morgan Chase Project Coordinator
- Technology, Business Analyst/Database/Project Coordinator for an enterprise document management, imaging and workflow toolkit selection study
- The project involved capturing business requirements, technical requirements and evaluation of financial information for a multi-million dollar enterprise wide document management workflow and imaging system
- The result of the project was a recommendation of which vendor should become the enterprise wide standard for document management, imaging and workflow within JP Morgan Chase
- State of Ohio, Department of Commerce Business Analyst
- Technology and Business Analyst for an Enterprise Document Content Management assessment
- Project involved interviewing and capturing business process flows and evaluating the maturity of technology in order to determine the feasibility of an enterprise wide system to organize/distribute document based content
- The project focused on 5 major divisions of the Department of Commerce and involved individual assessments of each division executed using facilitated sessions
- Project culminated in a written assessment broken out by functional area characterized by a Document Inventory, Document Analysis, Executive Summary and supporting appendixes included appropriate Gartner Group and Meta Group research
- Cendant Corporation Database Analyst
- Researched and designed reports for a leading mortgage lender
- Specific responsibilities included working with business analysts, DBAs and developers to gather requirements for error reporting
- ERWin and other tools were used to gather requirements and to implement in Brio Enterprise.
Senior Consultant
3x Corporation
05.1999 - 12.2000
Groupware Partner
Norstan/Prima Consulting
09.1996 - 04.1999
Consultant
Price Waterhouse
12.1995 - 09.1996
Education
B.A. in Computer Science -
College of Wooster
05.1995
Skills
- JIRA/Atlassian Suite
- Scrum Framework
- Continuous Integration and Deployment
- Data-driven decision-making
- Project Management Tools
- Business process improvement
- Product Lifecycle Management
- Performance Metrics Tracking
- Sprint Planning
- Product Backlog Management
- Project Management
- Software Development Lifecycle
Affiliations
- Professional Scrum Master
- Project Management Institute (PMI)
- Teradata User Group (Midwest Region)
Personal Information
Title: CSM
Certification
- Certified Scrum Master
- Professional Scrum Product Owner Training - Nov - 2023
https://www.linkedin.com/in/roy-burnham-csm-b4046b/
Detailed professional experience
Timeline
Technical Product Manager
McGraw Hill Education
04.2014 - Current
Business Analyst
Thirty-one Gifts
06.2013 - 03.2014
Business Analyst/Product Owner/Iteration Manager
IGS Energy
10.2012 - 06.2013
Business Analyst/Project Manager
BMW Financial Services
08.2011 - 10.2012
Business Analyst
Cardinal Health
11.2010 - 07.2011
Senior Systems Analyst
The Limited
08.2008 - 10.2010
Principal Consultant
Sogeti USA LLC
01.2001 - 01.2008
Senior Consultant
3x Corporation
05.1999 - 12.2000
Groupware Partner
Norstan/Prima Consulting
09.1996 - 04.1999
Consultant
Price Waterhouse
12.1995 - 09.1996
B.A. in Computer Science -
College of Wooster
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