Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Cannady

Roanoke,VA

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

29
29
years of professional experience

Work History

Assistant Manager

FedEx Office
Roanoke, VA
10.2023 - Current
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Performed regular audits to ensure compliance with company standards.

Solutions Specialist

Cox Communications
Roanoke, VA
07.2023 - 10.2024
  • Identified customer needs and provided tailored solutions to meet them.
  • Resolved customer complaints in a timely manner.

Fraud and Claims Specialist

Wells Fargo
Roanoke, VA
05.2018 - 07.2023
  • Investigated complex or high-value claims to identify discrepancies and fraud indicators.
  • Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
  • Researched and reviewed information to determine validity of claims and contacted companies and customers about decisions.

Assistant Store Manager

Lowe's
Roanoke, VA
12.1995 - 04.2018
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.

Education

Associate of Arts - Criminal Justice

Ferrum College
Ferrum, VA
05-1985

Skills

  • Recruiting and interviewing
  • Employee Scheduling
  • Product and service knowledge
  • Operations Management
  • Task Delegation
  • Employee Performance Evaluations
  • Staff Training and Development
  • Policy Enforcement
  • Team motivation
  • Staff Supervision
  • Customer Relations
  • Staff Management
  • Succession Planning
  • Retail Operations Management

Timeline

Assistant Manager

FedEx Office
10.2023 - Current

Solutions Specialist

Cox Communications
07.2023 - 10.2024

Fraud and Claims Specialist

Wells Fargo
05.2018 - 07.2023

Assistant Store Manager

Lowe's
12.1995 - 04.2018

Associate of Arts - Criminal Justice

Ferrum College
Roy Cannady