Roy Carpenter
COMSTOCK PARK,MI
Summary
Dedicated professional with proven expertise in customer relationship management and safety compliance. Skilled in resolving complaints and maintaining meticulous records to ensure compliance and improve service quality.
Overview
48
48
years of professional experience
Work History
Owner/Operator Specialist
West Michigan Wheel Repair LLC
Comstock Park, Michigan
05.2007 - 11.2024
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supported data entry efforts using company-specific software tools and systems.
- Repaired 120 wheels for Kool Toyota Service Department, collaborating with Service Managers Brian and Sara.
- Repaired approximately 50 wheels for Kool Chevrolet Body Shop, collaborating effectively with team members Kelly and Brandon.
Factory Worker
Steelcase
Wyoming/Kentwood, MI
05.1978 - 11.2006
- Operated machinery to assemble office furniture components efficiently.
- Maintained a clean and organized work area to ensure safety standards.
- Assisted in training new employees on assembly techniques and procedures.
- Loaded and unloaded items from machines and conveyors.
- Followed safety protocols while operating equipment and handling materials.
- Trained new employees on proper operation of machinery and safety protocols.
- Diagnosed mechanical issues and performed repairs on various equipment types.
- Provided training to new staff on safety protocols and repair techniques.
- Adhered strictly to safety regulations while working on hazardous materials or equipment.
- Adjusted machine settings and programmed automated processes as required for different jobs.
- Conducted routine maintenance on various types of machinery to ensure optimal performance.
Parts Department Associate
Nischan Spaulding/ Fuller Serra Chevrolet
Wyoming, Michigan
06.1977 - 05.1978
- Processed incoming inventory and organized parts for efficient access.
- Identified and reported any discrepancies between actual stock levels and system-generated data.
- Organized parts into appropriate categories in order to facilitate easy retrieval when needed.
- Coordinated and executed daily parts deliveries to local businesses.
- Located and labeled parts to maintain organized inventory of stock.
Automotive Lube Technician
Montgomery Wards Auto Center
Grand Rapids, Michigan
09.1976 - 06.1977
- Performed oil changes and fluid checks on various vehicle models.
- Documented service records accurately for customer reference.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Conducted regular inspections of automobiles to identify any existing or potential problems with safety-related items such as tires, brakes and lights.
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
Education
High School Diploma -
Kent Skills Center
Grand Rapids, MI06-1977
High School Diploma -
Rockford High School
Rockford, MI06-1977
Some College (No Degree) - Engineering
GRCC
Grand Rapids, MISkills
- Customer relationship management
- Vehicle inspection
- Equipment maintenance
- Safety compliance
- Data entry
- Problem solving
- Adaptable troubleshooting
- Process improvement
- Effective communication
- GPS navigation mastery
- Flexible schedule availability
References
References available upon request.
Timeline
Owner/Operator Specialist
West Michigan Wheel Repair LLC
05.2007 - 11.2024
Factory Worker
Steelcase
05.1978 - 11.2006
Parts Department Associate
Nischan Spaulding/ Fuller Serra Chevrolet
06.1977 - 05.1978
Automotive Lube Technician
Montgomery Wards Auto Center
09.1976 - 06.1977
High School Diploma -
Kent Skills Center
High School Diploma -
Rockford High School
Some College (No Degree) - Engineering
GRCC