Roy Casey
Tennille,GA
Summary
Proficient IT System Specialist offering more than 15 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
IT Systems Specialist
GovStrive
08.2016 - Current
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
- Prepared documentation on policies and procedures for operating systems.
- Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
- Provided faculty and staff with security software and network configuration support.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Trained employees in use of Office365 systems, overseeing onboarding process and verifying trainee competence.
- Designed and implemented preventive maintenance procedures, reducing support requests.
Helpdesk Agent
Intratek
05.2011 - 04.2016
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided on-call support for critical issues related to Office, specialized hospital software within the VA hospital.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
Education
Associate of Applied Science - Computer Support Specialist
Oconee Fall Line Technical College
Dublin, GASkills
- Business Process Design
- Organizational Systems
- Production Work
- Microsoft Office 365
- Network Technology
- Company Standards
- Team Support
- Microsoft Exchange
- Troubleshooting
- Critical Thinking
- Client Support
- Microsoft Windows
Timeline
IT Systems Specialist
GovStrive
08.2016 - Current
Helpdesk Agent
Intratek
05.2011 - 04.2016
Associate of Applied Science - Computer Support Specialist
Oconee Fall Line Technical College
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