Roy Castillo
Wylie,TX
Summary
Dedicated construction professional, prepared to bring wealth of project management experience to new challenges. Known for consistently delivering projects on time and within budget while fostering strong team collaboration. Highly adaptable, with focus on meeting evolving project needs and enhancing operational efficiency. Well-versed in all areas of operations, including planning, financial administration, and inventory management. Organized and analytical problem-solver skilled in resolving challenges to meet business demands. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations.
Overview
14
14
years of professional experience
Work History
Construction Project Manager
Castle Flooring Co
01.2012 - Current
- Oversaw project planning, budgeting, and scheduling to ensure timely completion of construction projects.
- Led team meetings to communicate project goals, address challenges, and foster collaboration among staff.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
- Held construction progress and regular status meetings with project team.
- Led cross-functional teams to achieve seamless coordination of multiple construction phases.
Assistant Store Manager
Vans
09.2024 - Current
- Collaborated with team members to achieve monthly sales targets and improve overall performance.
- Provided exceptional customer service, enhancing overall shopping experience and brand loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed employee schedules, enhancing productivity and operational efficiency.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
Bilingual Insurance Sales Agent
GEICO
01.2025 - 07.2025
- Developed tailored insurance solutions to meet diverse client needs.
- Built and maintained strong relationships with clients, enhancing customer loyalty.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
- Trained and mentored new agents on sales techniques and product knowledge.
Market Sales Manager
Samsung
04.2024 - 11.2024
- Managed store organization, maintenance, and purchasing functions.
- Trained staff in successful strategies to meet operational and sales targets.
- Delivered world class experiences through our store events, product launches, and other marketing partnerships.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Inspire staff and leadership to hit KPI's
- Drive our digital retail transformation and share our Galaxy AI experience
Retail Store Manager
T-Mobile
05.2013 - 04.2024
- Managed store organization, maintenance, and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Led daily operations ensuring exceptional customer service and team performance.
Sales Representative
MetroPCS DASH WIRELESS
11.2012 - 05.2013
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Kept detailed records of daily activities through online customer database.
- Met or exceeded sales, customer service and loyalty program standards.
Mobile Expert
T-Mobile
05.2013 - 05.2015
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Generated brand awareness and positive product impressions to increase sales.
Retail Associate Manager
T-Mobile
05.2015 - 02.2017
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support, and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned, and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to obtain aggressive sales quotas.
- Supported retail manager by identifying and leveraging partnerships that benefited community and store.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Education
High School Diploma -
Naaman Forest High School
Garland, TX06-2012
Business Management
Richland Community College
Dallas, TX01.2013
Skills
- Sales Leadership
- Merchandise Strategizing
- Operational Efficiency
- Retail Operations
- Sales Analysis
- Customer Loyalty
- Sales Strategies Implementation
- Strategic Planning
- Team leadership and coaching
- Relationship building and management
- Microsoft Office
- Adobe Software
- Project Management
- Budget planning
- New construction experience
- Estimating
- Preconstruction planning
Accomplishments
- RSM Quarterly Winner Circle - 2018 (T-Mobile)
- ME Quarterly Winner Circle - 2015 (T-Mobile)
- VALUE Leader - JULY 2022 - (T-Mobile)
- VALUE Leader - JUNE 2021 (T-Mobile)
- Speed To Market Leader - 2021 (T-Mobile)
- TFB Champion - 2021 (T-Mobile)
- Social Ambassador 2016 - Twitter (T-Mobile)
- Improved customer satisfaction rating by 33% by setting clear expectations and deliver consistently (Castle Floors Co)
- Saved the company $310K over 2 years by implementing a successful productivity improvement plan.
LANGUAGES
Spanish: Native or Bilingual
English: Native or Bilingual
Timeline
Bilingual Insurance Sales Agent
GEICO
01.2025 - 07.2025
Assistant Store Manager
Vans
09.2024 - Current
Market Sales Manager
Samsung
04.2024 - 11.2024
Retail Associate Manager
T-Mobile
05.2015 - 02.2017
Retail Store Manager
T-Mobile
05.2013 - 04.2024
Mobile Expert
T-Mobile
05.2013 - 05.2015
Sales Representative
MetroPCS DASH WIRELESS
11.2012 - 05.2013
Construction Project Manager
Castle Flooring Co
01.2012 - Current
High School Diploma -
Naaman Forest High School
Business Management
Richland Community College