Roy Chambers III
Decatur,Al
Summary
Experienced in managing and maintaining server systems to ensure optimal performance and uptime. Utilizes advanced troubleshooting techniques to efficiently resolve issues and enhance system reliability. Possesses extensive knowledge of network configurations, security protocols, and system upgrades, enabling effective support for business operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Systems Administrator/Network Admin
Coilplus
04.2007 - Current
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Perform regular security monitoring to identify any possible intrusions
- Create, change, and delete user accounts per request
- Provide Tier III/other support per request from various departments
- Coordinates with other departments in order to understand and meet their requirements
- Monitors and maintains network stability, collects and analyzes network and memory utilization, and installs and tests software upgrades
- Negotiates and contracts with consultants, technical personnel and vendors for services and products
- Prepares and maintains documentation of network configurations and cabling layouts
- Develops, maintains and tests disaster recovery plans
- Trains users in the operations of office productivity applications
Support Analyst
AllStates Technical
09.2006 - 04.2007
- Support of all day-to-day ISG Help Desk related activities for the client, or dispatch calls as needed to other analysts, and or vendors
- Manage and maintain Point Click Care (PCC) accounts, PeopleSoft accounts, Windows Active directory accounts, Citrix Neighborhood and E-Travel (Extensity) accounts
- Interface directly with the client in resolving support issues, and or route the call to the next appropriate level of support
- Stays informed of all changes to the operating systems or software programs that affect clients
- Maintain records of correspondence received and responded to
Sr. Computer Support Analyst
EMCO
11.2002 - 12.2005
- Provide support to end users on a variety of issues
- Diagnose correct or dispatch problems for client computers at seven NASA/Government centers
- Identifies, researches, and resolves software and hardware issues
- Responds to telephone calls, email, and personnel requests for technical support
- Tracks and monitors the problem to ensure a timely resolution
- Monitors Richland solution Center Overflow Support Queue and correct/dispatched technical support problems
- Responsible for Richland solution Center Criteria and Procedural Documents
- Monitors, operates and maintains hardware, software, and networks for a computing platform
- Configures, assembles and installs microcomputers, workstations and/or peripheral equipment
- Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers, Blackberry, Treo (PDA) Pocket PC, hand-held devices
- Escalated unresolved problems to expedite resolution
- Upgrades, modifies and replaces software via Timbuktu
- Performs system backup and recovery activity
- Monitors system performance, gathers data, and prepares management reports
- May provide user orientation on hardware, or software or network operations
- Keeps abreast of emerging operational support technologies and industry trends
ASSIST. COMPUTER SPECIALIST (Work Study Program)
Department of Veteran Affairs
02.1998 - 11.2000
- Help desk support and maintaining a variety of state-of-the-art computer equipment systems and peripheral devices
- Duties include providing support services for customers using CHCS system
- Perform system administration using Windows NT/2000 server Windows NT workstations in support of a large LAN/WAN
- Responsibilities include monitoring, installations, upgrades, and license management on systems
- Performed all work according to appropriate VA policies and procedures; documenting all work performed; maintaining and controlling supply and software tape back-ups; coordinating scheduled and unscheduled system security checks; maintaining logs and records; updating and maintaining technical publications; and preparing periodic technical and administrative reports
- Installation and maintenance of hardware devices such as printers, network adapters, modems, sound cards motherboards, USB and SCSI devices
- Perform planning and execution of configuration changes on the system (networks, Audio visual components, hardware and software
- Provides guidance and assistance and performs technical support assignments to independently resolve hardware and software problems
- Resolves problems and answers technical questions related to improper input, procedures, instructions, database, or hardware problems
- Recommends preventive actions to preclude recurring problems or system inefficiencies
- Maintains records related to hardware and software problems and repairs with the Advanced Help Desk tool
- Supports technical specialists in a wide range of assignments related to areas of hardware/software installation
- Independently provides support for repair of selected hardware items
- Assists analysts in the installation and maintenance of a variety of complex hardware
Education
Associates of Applied Science - Network Engineering
Virginia College
Huntsville, AL01.2009
Skills
- Excellent communication skills
- Patching
- System monitoring
- Hardware troubleshooting
- Windows Server Administration
- Technical support
- Azure
- Microsoft Office Suite
- Networking
- Exchange Administration
- O365 Administration
- Knowledgeable of Citrix
- Strong troubleshooting skills
Certification
- Microsoft Certified Professional (MCP)
- Network+ Certification (Net +)
- Linux+
- A+ Certification (A+)
- Certified Network Technician (CNT)
Timeline
Systems Administrator/Network Admin
Coilplus
04.2007 - Current
Support Analyst
AllStates Technical
09.2006 - 04.2007
Sr. Computer Support Analyst
EMCO
11.2002 - 12.2005
ASSIST. COMPUTER SPECIALIST (Work Study Program)
Department of Veteran Affairs
02.1998 - 11.2000
Associates of Applied Science - Network Engineering
Virginia College
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