Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Chavez Jr

Summary

Detail-oriented administrative professional and proud military spouse to an active duty service member, with a strong background in training, personnel support, and records management. Adept at navigating digital systems to ensure accuracy, compliance, and confidentiality. Brings firsthand insight into the needs of service members and their families, coupled with a commitment to excellence in Military Human Resources Support (MHRS).

Overview

12
12
years of professional experience

Work History

Training Supervisor

Yaamava Resort and Casino
04.2021 - 06.2024


  • Achieved measurable improvements in staff productivity through targeted coaching sessions and skill development workshops.
  • Leveraged industry best practices in instructional design to create compelling, outcome-focused course material for both online and classroom settings.
  • Interviewed and hired staff, delivered engaging onboarding experiences, and facilitated on-the-job training to build competence and confidence
  • Developed strategies for integrating technology into training programs, maximizing engagement while minimizing disruption to daily operations.
  • Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Streamlined recordkeeping processes by maintaining up-to-date training files for individuals and departments, enhancing accessibility and audit readiness.
  • Learned new software systems and conducted departmental training to ensure smooth implementation and user proficiency

Slot Floor Supervisor

Yaamava Resort and Casino
10.2020 - 04.2021
  • Supported marketing initiatives through the execution of on-floor promotions and events, driving player retention.
  • Assisted with employee training and development, leading to increased team efficiency and productivity.
  • Developed strong relationships with VIP players, offering personalized assistance tailored to their preferences.
  • Enhanced customer satisfaction by monitoring slot machines and addressing technical issues promptly.
  • Managed escalated customer complaints professionally, resulting in swift resolution and strengthened loyalty.
  • Collaborated with other department supervisors to ensure seamless integration of services across the casino property.

Floor Attendant

Yaamava Resort and Casino
03.2012 - 10.2020
  • Collaborated with team members to ensure efficient completion of daily tasks.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Enhanced customer satisfaction by maintaining a clean and organized floor environment.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Performed routine maintenance and troubleshooting on slot machines, resolving mechanical and software malfunctions.
  • Handled sensitive financial exchanges and accompanying tax documentation with precision, supporting casino operations and guest satisfaction

Education

High School Diploma -

Arroyo Valley High School
San Bernardino, CA

Skills

  • Proficient in Microsoft Office suite tools
  • Skilled in digital and physical filing systems
  • Human resources
  • Skilled in office technology: printers, scanners, copiers, projectors
  • Effective oral and written communication
  • Organizational and administrative excellence
  • Customer service and tactful conflict resolution
  • Attention to detail
  • Collaborative team communication with managerial and VP-level staff
  • Train-the-trainer
  • Coaching and mentoring
  • Hands-on technical training
  • Fast-paced Operations
  • Networking
  • Public Speaking
  • Adaptability in ever-changing environments

Timeline

Training Supervisor

Yaamava Resort and Casino
04.2021 - 06.2024

Slot Floor Supervisor

Yaamava Resort and Casino
10.2020 - 04.2021

Floor Attendant

Yaamava Resort and Casino
03.2012 - 10.2020

High School Diploma -

Arroyo Valley High School

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