ROY CRASEAN
Raleigh,NC
Summary
Enthusiastic Housekeeping Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Hospital Housekeeping Supervisor
US DEPT OF VETERANS AFFAIRS
Durham, NC
11.2023 - Current
- Valuable skills learned in housekeeping supervisor include comprehensive knowledge of procedures and protocols regarding the management of personnel and housekeeping employees such as sanitation, textile linen operations, and pest control
- Applicable laws studied pertained to the following agencies, Occupational Safety and Health Administration (OSHA), Joint Commission (JC), American Hospital Association (AHA), and Environmental Protection Agency (EPA).
- Maintain departmental ISO 14001 requirements for analysis of all components integral to daily operations. Prepare budget input, determine costs for laundry services, and establish prices for all items of unusual laundry requirements. Coordinate purchases of linen, required work equipment, and delivery/shipping.
- Work closely with the Chief of EMS to effectively oversee work operations at VA hospital complex and effectively control payroll interactions by certifying timecards and applying adjustments in management of budget obligations and constraints. Perform Environment of Care inspections on-site and off-site at various outlying medical clinics and facilities. Responsible for planning and organizing staff, directing/ monitoring status of work, scheduling and coordinating supply procurement, training and evaluating improvements, governing and evaluating the laundry & linen distribution.
- Knowledgeable in range of principles, concepts, and practices of laundry operations within various hospital facilities with different functions and operational procedures. Manage workflow processes for the customers while using various computer program options such as SOFTOL to track and monitor linen usage and coordinate service between the laundry and using units. Determine appropriate principles and practices for adjusting staffing, supplies, and inventory levels to ensuring laundry/ linen service operations are following various established regulatory procedures. Knowledgeable of the available alkalis, surfactants, softeners, sours, bleaches, antichlor, and other agents/products along with laundry equipment.
Hospital Housekeeping Supervisor
DUKE UNIVERSITY
Durham, NC
08.2022 - 11.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Established effective communication between team members in order to foster a positive work environment.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Prepared work schedules for associates to promote proper staffing levels.
Patient Service Representative
Duke Raleigh Hospital
Raleigh, NC
08.2021 - 08.2022
- Provided customer service by answering patient questions and addressing concerns.
- Adhered to HIPAA regulations when handling confidential patient information.
- Greeted patients upon arrival and directed them to the appropriate area.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
Public Safety Officer
Allied Universal Security Services
Raleigh, NC
01.2020 - 08.2021
- Notified law enforcement officials when necessary regarding any illegal activity observed on campus premises.
- Attended training sessions related to public safety issues such as first aid and CPR certification courses.
- Communicated effectively via radio transmissions with other officers while patrolling assigned area.
- Patrolled parking lots to ensure that vehicles were parked properly and that no unauthorized persons were present.
- Inspected buildings and grounds to detect signs of intrusion or vandalism.
- Maintained detailed records of all incidents reported including times, locations and descriptions of any suspects involved.
Senior Non Commissioned Officer
US Army
Fayetteville, NC
04.2010 - 12.2019
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Supervised subordinate staff in carrying out daily duties and activities.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and coordinated military operations, ensuring the efficient use of personnel, equipment and resources.
- Supervised training exercises to ensure compliance with safety regulations and proper operational procedures.
- Trained, coached and mentored military units to improve readiness and training.
- Trained and managed new recruits in tactical and combat warfare.
Education
High School Diploma -
Tokay High School
Lodi, CA06-2006
Skills
- Experience in complex organizational environment to research, collect and analyze information; prepare reports; and recommend courses of action based on findings that result in continuous organizational improvement
- Ability to plan work and establish operating priorities, meet ever changing priorities with minimal impact of outcomes
- Ability to recognize potential issues, quickly analyzes a problem, formulates a resolution, and understands its impact in the overall program goals and objectives
- Ability to effectively communicate complex concepts, policies, procedures etc both orally and in writing with tact, diplomacy, and sensitivity with individuals of varying levels
- Proficient in Microsoft Word, PowerPoint, Excel, Outlook, VATAS (Payroll)
- Ability to operate multi-line phone systems and operate copy and fax machines
- Type 40-45 words per minute
- Staff Scheduling
- Employee evaluations
- Department coordination
- Quality assurance and control
- Training and mentoring
- Payroll understanding
- Regulatory Compliance
- Cleaning and sanitation
- Health and safety compliance
Highest Previous Grade
WS 2- Step 1
Veterans Preference
10-points
Citizenship
U.S. Citizen
Certification
- Military Senior Training course
Affiliations
Instructed and trained over 150 infantry officers in small unit tactics and military operations on a quarterly bases
Timeline
Hospital Housekeeping Supervisor
US DEPT OF VETERANS AFFAIRS
11.2023 - Current
Hospital Housekeeping Supervisor
DUKE UNIVERSITY
08.2022 - 11.2023
Patient Service Representative
Duke Raleigh Hospital
08.2021 - 08.2022
Public Safety Officer
Allied Universal Security Services
01.2020 - 08.2021
Senior Non Commissioned Officer
US Army
04.2010 - 12.2019
High School Diploma -
Tokay High School
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