ROY DUNKENTELL
Lawrenceville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Management Trainee
Enterprise Mobility
Lawrenceville, GA
03.2023 - Current
- Deliver superior customer service by exceeding customers expectations with average scores of 90%, regionally ranking in top 5 monthly.
- Effectively communicate with customers, vendors and co-workers to maximize sales, customer service experience, and operational plans.
- Consistently met sales goals by using proper techniques to meet monthly sales goals. Ranked as top sales trainee 7 of 7 months.
- Marketed and built relationships to develop new business and maintain current relationships to meet growth goals.
- Contributed to annual store sales of $2.5 million and increased operational profit by controlling cost and increasing revenue.
- Greeted customers, answered inquiries and provided information on products or services.
- Trained new employees on proper use of software applications used within the department.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Resolved customer issues efficiently.
Delivery Driver
1-800-pack-rat
Buford, GA
06.2021 - 02.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Assistant Store Manager
Ross Dress for Less
Lawrenceville, GA
06.2016 - 10.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Unit Supply Specialist
Army
Bossier City, LA
10.2006 - 07.2014
- Performed daily inventory of all assigned supplies, equipment and materials to ensure accuracy.
- Ordered and maintained necessary stock levels of all unit supplies, equipment and materials.
- Ensured that all shipments were received on time, inspected for quality control, and properly stored.
- Maintained records of supply transactions including requisitions, receipts, issues and returns.
- Managed the distribution of supplies throughout the unit as needed.
- Organized storage areas to ensure efficient use of space and easy access to items when required.
- Tracked inventory levels using automated systems such as SAP or Oracle software packages.
- Created reports on inventory trends such as shortages or excesses in order to identify problem areas.
- Processed incoming orders promptly according to established procedures ensuring complete documentation is available for audit purposes.
- Resolved discrepancies between physical inventories versus system generated reports.
- Conducted periodic cycle counts to maintain accurate inventory records.
- Adhered strictly to safety policies while handling hazardous materials.
- Managed supply requests, movements and preservation of group supplies.
- Mentored and developed supply team members to ensure regulatory compliance.
- Prepared work orders, bills of lading or shipping orders to route materials.
Education
MBA - Logistics Management
Colorado Technical University
Colorado Springs, CO12-2014
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO12-2012
Skills
- Staff Training
- Workforce Management
- Payroll Administration
- Customer Service
- Inventory Control
- Operations Support
- Schedule Management
- Business Administration
- Sales Techniques
- Operations Oversight
- Staff Supervision
- Employee Mentoring
- Customer Relations
- Customer Relationship Management (CRM)
- Forecasting skills
- Business Planning
- Business Development
- Data Analysis
- Written and verbal communication
- Materials Management
- Supply chain planning
- Proficient in Microsoft
Certification
- Class A CDL Driver
References
References available upon request.
Timeline
Management Trainee
Enterprise Mobility
03.2023 - Current
Delivery Driver
1-800-pack-rat
06.2021 - 02.2023
Assistant Store Manager
Ross Dress for Less
06.2016 - 10.2019
Unit Supply Specialist
Army
10.2006 - 07.2014
MBA - Logistics Management
Colorado Technical University
Bachelor of Science - Business Administration And Management
Colorado Technical University
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