Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Roy Ellis

San Antonio,TX

Summary

Over 20 years experience in customer service, logistics, operations, project management, and collaborating with partners to effectively manage customer needs. Extensive work within the Department of Defense has demonstrated resilience and flexibility in handling diverse issues. Knowledge in public administration and local governmental relations has further enhanced abilities. Known for being organized, dependable, and successful at managing multiple priorities with a positive attitude. Enthusiastic and motivated, always adapting quickly to new tasks and opportunites. Willing to take on added responsibilities to meet team goals. Skilled in developing talent and managing cross functional teams in the most difficult environments. Currently seeking a project management position that offers professional challenges where strong interpersonal skills, excellent time management, and problem-solving abilities can be utilized.

Overview

25
25
years of professional experience

Work History

Server/Bartender (Part Time)

One Watson
03.2023 - Current
  • Ensured top-notch service leaving customers with a memorable and positive experience
  • Maintained a customer satisfaction rating of 88% and received highest number of individual 5-star ratings in the entire organization
  • Quickly developed lasting rapport with guests leading to a 37% increase in returned customers while exceeding sales targets by 71%
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Leveraged strong communication skills to cultivate a marketing and messaging strategy that has resulted in a best rooftop bar rating by Trip Advisor


Various positions (Intern)

City of Balcones Heights
07.2021 - 12.2022


  • Economic Development. Attracted and retained commercial business for the city while increasing public revenue and growing private investments through innovation and continuous process improvement
  • Development Services. Permitting, licensing, capital improvement projects, grant writing, and municipal planning for public and private ventures
  • Budgeting. Forecasted revenues, expenditures, and allocations, while adhering to strict timelines and regulatory compliance.
  • Community Engagement. Coordinated special events, municipal gatherings, constituency outreach, governmental relations, and public affairs
  • Procurement. Oversight and compliance for procurement, execution, administration, modification and termination of construction, consulting and professional goods and contracts.
  • Executive Assistance. Assisted the City Manager and key stakeholders with strategic planning, special projects, talent acquisition, policy research, regulatory compliance, and external liaison efforts.

Logistics/Operations

US Army
04.2000 - 12.2020
  • Operations and project management. Responsible for planning, and carrying out strategic organizational functions, timely reporting, and resource allocation. Drafted and implemented Standard Operating Procedures and continuous process improvement methods to enhance organizational work processes.
  • Budgeting. Responsible for developing, and implementing, rigorous financial controls and established processes to manage budgets and provide fiscal forecasting.
  • Procurement and Contracting. Oversaw the solicitation, execution, administration, modification and termination of government contracts. Developed improvements to contracting programs, policies and procedures to ensure federal compliance.
  • Domestic/international planning and logistics. Designed, coordinated, and implemented an organizational strategic movement system for domestic and international travel. Identified and secured diplomatic clearances while ensuring US and international regulatory/legal requirements.
  • Property accountability and maintenance scheduling. Relied upon SAP and PBUS-E to account for and maintain military, civilian, and capital property within and outside the continental United Sates without loss.

Education

Master of Arts - Public Administration

Saint Mary’s University
12-2022

Master of Science - Organizational Development and Leadership

University of The Incarnate Word
12-2019

Bachelor of Arts - History

Thomas Edison State University
01-2017

Skills

  • Skilled communicator
  • Operational planner
  • Client relationship management
  • Procurement and Contracting
  • Dispute resolution
  • Strategic problem-solving
  • Community engagement

Affiliations

  • Student Veterans of America (SVA) – University of the Incarnate Word
  • Honor Society for Public Administration - Pi Alpha Alpha
  • Urban Management Association of South Texas (UMAST)
  • The Centro Alliance

Timeline

Server/Bartender (Part Time)

One Watson
03.2023 - Current

Various positions (Intern)

City of Balcones Heights
07.2021 - 12.2022

Logistics/Operations

US Army
04.2000 - 12.2020

Master of Science - Organizational Development and Leadership

University of The Incarnate Word

Bachelor of Arts - History

Thomas Edison State University

Master of Arts - Public Administration

Saint Mary’s University