Roy Franklin Jr
Washington,DC
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
The White House Visitors Center
05.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Helped 3customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in fitting room area.
- Worked collaboratively within diverse teams of associates reflecting varied backgrounds and experiences.
- Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.
Retail Sales Associate
White House Historical Association
02.2022 - 05.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided excellent customer service, answering questions and addressing concerns promptly.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor(s).
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Tutor
Reach Incorporated
09.2018 - 06.2019
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Used variety of teaching methods to successfully help wide range of students.
- Created personalized lesson plans to meet needs of diverse learners.
Education
High School Diploma -
Coolidge High School
Washington, DC06.2022
Skills
- Worksite safety
- Safety knowledge
- Safety Compliance
- Customer Support
- Active Listening
- Adaptability
- Schedule Management
- Motivational Skills
Timeline
Retail Sales Associate
The White House Visitors Center
05.2023 - Current
Retail Sales Associate
White House Historical Association
02.2022 - 05.2023
Tutor
Reach Incorporated
09.2018 - 06.2019
High School Diploma -
Coolidge High School
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