Roy Gil
New York,NY
Summary
- Detail-oriented Porter with 5 years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety.
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
11
11
years of professional experience
Work History
Porter
Pratt Institute Learning Access Center
07.2024 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Cleaned and organized building areas as required.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Porter/Doorman
BLDG Management
12.2018 - Current
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Promoted positive work atmosphere through effective communication with team members across various departments within the hotel setting.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Demonstrated versatility and adaptability by seamlessly transitioning between different roles within the hotel when necessary, including front desk support or room service assistance.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Managed access control system, preventing unauthorized entry into the building.
- Improved overall resident satisfaction by providing swift assistance during various situations such as lockouts or lost items.
Sales Associate
State Farm
06.2014 - 11.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Bachelor of Arts - Animation
The Art Institute of New York City
New York, NY05.2016
High School Diploma -
Washington Heights Expeditionary Learning School
New York06.2012
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Clean Driving Record
- Ensuring customer satisfaction
- Critical Thinking
- Facility Cleaning
- Inventory Maintenance
- Safety and Security
- Safety Protocols
- Building Maintenance
- Initiative and Self-Motivation
Timeline
Porter
Pratt Institute Learning Access Center
07.2024 - Current
Porter/Doorman
BLDG Management
12.2018 - Current
Sales Associate
State Farm
06.2014 - 11.2018
Bachelor of Arts - Animation
The Art Institute of New York City
High School Diploma -
Washington Heights Expeditionary Learning School
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