Roy Gomez Villalta
Concord,North Carolina
Summary
Dedicated pharmacy professional with strong skills in patient education and healthcare communication. Known for problem-solving abilities and exceptional customer service, ready to enhance patient care and streamline pharmacy operations.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
Pharmacist Assistant
VidaPharmacy
Charlotte, NC
11.2023 - Current
- Assisted pharmacists in preparing and dispensing medications to patients efficiently.
- Supported prescription processing by verifying patient information and medication details.
- Educated patients on proper medication use and potential side effects.
- Provided customer service by addressing inquiries regarding medications and health products.
- Answered customer questions about prescribed and OTC medications.
- Answered telephone inquiries promptly and courteously while providing accurate information about products or services offered at the pharmacy.
- Greeted customers upon entry to offer assistance and provide a welcoming environment.
- Greeted customers to determine wants or needs.
- Managed inventory through organization and restocking of pharmaceutical supplies.
- Restocked pharmacy shelves with medications and health products to ensure availability for customers. and prepared expired drugs for return.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Handled medication returns and ensured proper documentation for compliance purposes.
- Collaborated with pharmacy team to ensure efficient workflow during busy periods.
- Maintained cleanliness and organization of pharmacy workstations and storage areas.
- Prepared medication labels with item name and quantity.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Coordinated patient prescription counseling with pharmacist.
Pharmacy Technician
Rite-Aid Pharmacy
Charlotte, North Carolina
03.2006 - 11.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
Education
High School Diploma -
Copiague High School
Copiague, NY06-1979
Bachelor of Science - Pharmacy
Universidad Internacional De Las Americas
Costa RicaSkills
- Pharmaceutical knowledge
- Medical terminology
- Patient education
- HIPAA compliance
- Healthcare communication
- Healthcare navigation
- Customer service
- Customer engagement
- Problem solving
- Verbal and written communication
- Active listening
- Bilingual communication
- [Language] fluency
- Real-time interpreting
- Accurate translations
- Interpretation methods
- Strong empathy
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- FPGEE Certificate
NCBOP Technician Registration
Timeline
Pharmacist Assistant
VidaPharmacy
11.2023 - Current
Pharmacy Technician
Rite-Aid Pharmacy
03.2006 - 11.2023
High School Diploma -
Copiague High School
Bachelor of Science - Pharmacy
Universidad Internacional De Las Americas