Roy Guerra
San Antonio,Tx
Summary
Results-driven Retail Associate Manager with over 10 years of experience leading high-performing teams in fast-paced retail environments. Proven success in driving sales growth, optimizing store operations, and delivering exceptional customer experiences. Skilled in staff training, inventory control, and visual merchandising with a strong focus on achieving KPIs and maintaining brand standards. Recognized for effective leadership, operational efficiency, and the ability to build motivated, customer-focused teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Associate Manager
T-Mobile
09.2017 - Current
- Supervise daily operations, ensuring compliance with company policies and procedures.
- Lead team meetings to enhance communication and align on sales goals.
- Train and mentor new associates, fostering a collaborative work environment.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Deliver an exceptional customer service while consistently surpassing monthly sales quotas and contributing to overall store profitability.
- Provide hands-on support to team members across sales and inventory operations, ensuring seamless day-to-day store performance.
- Supervise and mentor a team of 8 sales associates, offering coaching and performance feedback to drive results and uphold service standards.
- Partner with upper management to analyze sales trends and customer behaviors, leading to a 20% increase in monthly sales through strategic initiatives.
- Revamped inventory management processes, improving stock accuracy and achieving an 11% reduction in shrinkage.
- Lead merchandising efforts and maintained up-to-date visual displays, resulting in a 11% increase in foot traffic and enhanced customer engagement.
- Ensure accuracy and compliance in store documentation, including inventory records, transaction paperwork, and return processes.
- The point person for store maintenance and presentation, ensuring a clean, safe, and welcoming environment at all times.
- Recognized for exceeding expectations in store operations, sales leadership, and customer experience delivery.
- Promote to represent the brand in high-visibility settings, leading marketing and outreach efforts to drive traffic and sales.
- Spearheaded event planning and on-site execution, identifying and securing new event opportunities to increase brand awareness.
- Acted as a brand ambassador, communicating product value propositions and delivering tailored customer experiences in diverse event environments
Roustabout
J.R.J Construction
04.2017 - 08.2017
- Operated and maintained heavy machinery for drilling operations.
- Assisted in rigging and moving equipment to ensure optimal workflow.
- Monitored safety protocols to maintain compliance with industry standards.
- Collaborated with team members to troubleshoot equipment issues efficiently.
- Mowed along 10 miles of pipeline, cleaning around the posts, and digging holes to make fences.
Sales Associate
Verizon Wireless
09.2014 - 01.2017
- Fostered strong customer relationships to enhance loyalty and repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Delivered exceptional product knowledge to guide customers in making informed purchase decisions.
- Collaborated with team members to achieve sales targets and optimize store performance.
- Generated outstanding customer satisfaction by multitasking with various shoppers and addressing their specific needs.
- Consistently met or eclipsed quotas and gained management experience.
Microsoft Consultant
Best Buy
07.2013 - 01.2014
- Led implementation of Microsoft solutions, enhancing operational efficiency and user experience.
- Collaborated with cross-functional teams to identify business needs and recommend tailored software solutions.
- Conducted system audits and assessments, ensuring compliance with best practices and organizational policies.
- Trained 3 employees on newly released Microsoft products, and attended Microsoft workshops for updates on the latest technology.
Server
Pizza Hut
02.2013 - 05.2013
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed cash register operations, accurately processing transactions and handling customer inquiries efficiently.
- Collaborated with kitchen staff to ensure timely delivery of orders, maintaining high standards of food presentation.
Education
Certificate - Project Management
Coursera
Online11-2023
Associate of Science - General Studies
Laredo Community College
Laredo, TX12-2022
High School Diploma -
Zapata High School
Zapata, TX05-2013
Skills
- Staff training and development
- Scheduling and workforce planning
- Performance coaching and mentoring
- Conflict resolution and employee engagement
- Delegation and task prioritization
- Team motivation and collaboration
- Clear and persuasive communication
- Active listening and empathy
- Customer engagement and relationship building
- Customer relationship management (CRM)
- Handling escalations and complaints
- Building customer loyalty and retention
Accomplishments
L.E.A.D. 2024 Graduate
Certification
Project Management
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Retail Associate Manager
T-Mobile
09.2017 - Current
Roustabout
J.R.J Construction
04.2017 - 08.2017
Sales Associate
Verizon Wireless
09.2014 - 01.2017
Microsoft Consultant
Best Buy
07.2013 - 01.2014
Server
Pizza Hut
02.2013 - 05.2013
Certificate - Project Management
Coursera
Associate of Science - General Studies
Laredo Community College
High School Diploma -
Zapata High School