Roy Harris
Dedham,MA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
Work History
Purchasing Specialist
Fogo de Chao
Boston, MA
01.2023 - Current
- Monitored delivery schedules to ensure timely receipt of goods or services.
- Coordinated with various departments to determine supply needs.
- Managed inventory levels of purchased items in order to avoid stock-outs or excesses.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
Catering Specialist
Fogo de Chao
Boston, MA
05.2022 - Current
- Scheduled staff and delivery vehicles for each event.
- Managed all aspects of the catering process from order taking to payment collection.
- Provided excellent customer service by responding promptly to inquiries and addressing complaints efficiently.
- Supervised a team of servers during events to ensure smooth operations.
- Collaborated with clients on menu selections based on their preferences and dietary restrictions.
- Ordered supplies in advance for upcoming catered events including linens, china, glassware and flatware.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Observed food safety and sanitation protocols to reduce germ spread.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
Supervisor
Fogo de Chao
Boston, MA
07.2021 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Bartender
Fogo de Chao
Boston, MA
06.2020 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server
Fogo de Chao
Boston, MA
12.2013 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Gaucho Chef
Fogo de Chao
Boston, MA
12.2013 - Current
- Assisted in the preparation of all ingredients for dishes, including cutting and chopping vegetables and meats.
- Ensured all kitchen areas were kept clean and organised according to health and safety regulations.
- Trained new staff members on proper food handling techniques and knife skills.
- Created flavourful sauces from scratch using traditional Argentinean techniques.
- Supervised junior chefs in their daily tasks while providing guidance when necessary.
- Provided excellent customer service by promptly addressing any complaints or queries.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Education
Some College (No Degree) - Business Management
Daniel Webster College
Nashua, NHSkills
- Inventory Management
- Vendor Relationship Management
- Purchasing
- Procurement
- Cost Control
- Training and development
- Goal-Oriented
- Bartending
- Food Delivery
- Guest Engagement
- Dining customer service
- Liquor, wine, and food service
- Point of Sale (POS) system operations
Affiliations
- I have a love for outdoors activites such a snowboarding, hiking and camping
Languages
English
Professional
Spanish
Limited
Portuguese
Elementary
References
References available upon request.
Timeline
Purchasing Specialist
Fogo de Chao
01.2023 - Current
Catering Specialist
Fogo de Chao
05.2022 - Current
Supervisor
Fogo de Chao
07.2021 - Current
Bartender
Fogo de Chao
06.2020 - Current
Server
Fogo de Chao
12.2013 - Current
Gaucho Chef
Fogo de Chao
12.2013 - Current
Some College (No Degree) - Business Management
Daniel Webster College
Similar Profiles
Brianna GardnerBrianna Gardner
Lead Hostess at Fogo De ChaoLead Hostess at Fogo De Chao
Vanessa Duenas-RojoVanessa Duenas-Rojo
Server at Fogo De ChaoServer at Fogo De Chao
Allyson RamonAllyson Ramon
Gaucho Chef at Fogo De ChaoGaucho Chef at Fogo De Chao