Roy Hendricks
Utica,NY
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
CNA
Utica Rehab
07.2023 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA
Masonic Home
11.2019 - 07.2023
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Sales Manager
Lids Hat World
06.2015 - 08.2019
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Security Officer
LB Security & Investigations
05.2013 - 02.2018
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded quickly to incidents and assessed active situations for security concerns.
- Wrote detailed reports of all security breaches and investigations.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Madison County BOCES
LiverpoolHigh School Diploma -
Thomas R Proctor High School
Utica, NY06.2009
Skills
- CNA Certification
- EMR / EHR
- Patient Safety Management
- Behavior redirection
- Compassionate communication
- Home Health Care
- Equipment Assembly
- Emergency Response
- Lead Generation
- Schedule oversight
- Task Delegation
- Project Management
Timeline
CNA
Utica Rehab
07.2023 - Current
CNA
Masonic Home
11.2019 - 07.2023
Sales Manager
Lids Hat World
06.2015 - 08.2019
Security Officer
LB Security & Investigations
05.2013 - 02.2018
Madison County BOCES
High School Diploma -
Thomas R Proctor High School
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