Roy Hendrix
Glendale,AZ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Harkins Theatres
06.2021 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guests.
- Explored further into Guest Services and how to effectively and correctly communicate this with guests.
Team Leader
Harkins Theatres
08.2016 - 06.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
- Lead each assigned team through various tasks while ensuring the highest quality of work was completed by all.
- Further indulged into the Guest Service aspect of the industry.
Team Member
Harkins Theatres
12.2014 - 08.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong guest service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ05.2026
Skills
- Customer Relations
- Recruiting and Interviewing
- Staff Supervision
- Team Motivation
- Orientating and Training
- Money Handling
Certification
- ServSafe: Food Protection Manager Certification
- Basic Title 4 Liquor Training
- Management Title 4 Liquor Training
Timeline
Assistant Manager
Harkins Theatres
06.2021 - 07.2023
Team Leader
Harkins Theatres
08.2016 - 06.2021
Team Member
Harkins Theatres
12.2014 - 08.2016
Bachelor of Arts - Interdisciplinary Studies
Arizona State University