Amy Hermosillo
Bremerton,WA
Summary
Highly motivated and results-oriented professional with over 8+ years of experience in clinical and research settings. Proven ability to manage multiple tasks effectively, prioritize deadlines, and provide exceptional customer service. Skilled in phlebotomy, data analysis, research coordination, and administrative support. Bilingual (English and Spanish) with a strong commitment to accuracy, confidentiality, and patient care.
Overview
11
11
years of professional experience
Work History
Research Assistant II
Multicare Health System Research & Innovation
10.2021 - Current
- Successfully managed and monitored 8+ clinical trials, ensuring adherence to strict protocols and regulatory guidelines (e.g., FDA)
- Proficient in electronic data capture (EDC) systems, ensuring data integrity and accuracy for all research studies
- Collaborated effectively with Principal Investigators to develop and implement research protocols
- Maintained meticulous subject records to ensure compliance with regulatory standards and readiness for audits
- Coordinated laboratory sample collection and analysis to support research objectives
- Contributed to grant proposal development and managed the submission of time and effort reports for federally funded projects
- Provided administrative support to grant managers, including invoice tracking and budget management
Lab Assistant
Northwest Medical Specialties Hematology Oncology
12.2018 - 04.2021
- Assisted with onboarding new hires and training for new system implementations
- Performed clerical duties, including reporting test results to physicians and nurses
- Accurately processed and analyzed laboratory samples, ensuring timely and accurate results
- Maintained patient electronic health records with a high degree of accuracy and confidentiality
- Identified and resolved billing discrepancies, contributing to improved revenue cycle management
Patient Service Representative
MultiCare Auburn Medical Center
12.2017 - 08.2018
- Efficiently scheduled patient appointments and managed patient inquiries, ensuring timely access to care
- Triaged patient calls effectively, prioritizing urgent needs and providing appropriate guidance
- Provided administrative support to over 20 medical providers, enhancing their productivity
- Maintained HIPAA compliance at all times, safeguarding patient privacy and confidentiality
Lab Assistant
PAML at LabCorp
04.2015 - 08.2018
- Provided excellent customer service to patients over the phone, addressing inquiries and resolving concerns
- Accurately prepared and processed laboratory paperwork for a high volume of tests
- Performed phlebotomy procedures with precision and professionalism, adhering to strict infection control protocols
Sales Associate
Old Navy
03.2014 - 04.2015
- Led and mentored a team of associates, contributing to their professional development
- Enhanced customer satisfaction through excellent customer service and positive in-store experience
- Improved sales performance by effectively merchandising products and maintaining a well-organized sales floor
Phlebotomy Technician Externship
St. Clare Hospital
02.2015 - 03.2015
- Successfully performed over 450+ precise blood draws during the externship program
- Demonstrated proficiency in venipuncture techniques, including vacutainer, syringe, and butterfly needle methods
- Prepared and processed laboratory documents for accurate specimen analysis
Education
High School Diploma -
Todd Beamer High School
06-2013
Skills
- Clinical Trial Management
- Protocol Adherence
- Data Management (EDC)
- Regulatory Compliance
- IRB Submissions
- Phlebotomy
- Sample Collection & Processing
- Laboratory Procedures
- Quality Control
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Electronic Health Records (EHR)
- Database Management
- EPIC
- Excellent Communication & Interpersonal Skills
- Strong Organizational & Time-Management Skills
- Team Player
- Customer Service
- Problem-Solving
Certificatesandlicenses
- Phlebotomy Certificate, Pima Medical Institute
- Medical Assistant Phlebotomy
- Human Subject Protection
- ICH GCP
- CPR/BLS
Timeline
Research Assistant II
Multicare Health System Research & Innovation
10.2021 - Current
Lab Assistant
Northwest Medical Specialties Hematology Oncology
12.2018 - 04.2021
Patient Service Representative
MultiCare Auburn Medical Center
12.2017 - 08.2018
Lab Assistant
PAML at LabCorp
04.2015 - 08.2018
Phlebotomy Technician Externship
St. Clare Hospital
02.2015 - 03.2015
Sales Associate
Old Navy
03.2014 - 04.2015
High School Diploma -
Todd Beamer High School