Summary
Skills
Work History
Education
Overview
References
AdministrativeAssistant

Patience Songo

Hyattsville,Maryland

Summary

Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills

  • Office Administration
  • Presentation Design
  • Quality Assurance
  • Clerical Support
  • Inbound and Outbound Calling
  • Complaint Resolution
  • Appointment Scheduling
  • Data Collection
  • Microsoft Outlook
  • Microsoft Excel
  • Conflict Resolution
  • Data Entry
  • Workflow Optimization
  • Filing
  • Database Entry
  • Detailed Meeting Minutes
  • Multitasking and Prioritization

Work History

Administrative Assistant

University of Maryland, College Park
College Park, MD
11.2022 - 11.2023
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Customer Service Representative

Technuf
Washington, DC
02.2017 - 07.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Improved customer service wait times to mitigate complaints.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

BBA - Business Administration

University of The Free State
Bloemfortein
09-2022

Overview

7
7
years of professional experience

References

References available upon request.
Patience Songo