Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Office Administration
Presentation Design
Quality Assurance
Clerical Support
Inbound and Outbound Calling
Complaint Resolution
Appointment Scheduling
Data Collection
Microsoft Outlook
Microsoft Excel
Conflict Resolution
Data Entry
Workflow Optimization
Filing
Database Entry
Detailed Meeting Minutes
Multitasking and Prioritization
Work History
Administrative Assistant
University of Maryland, College Park
College Park, MD
11.2022 - 11.2023
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Conducted research online utilizing search engines such as Google or Yahoo!.
Handled confidential documents in an organized fashion according to established protocol.
Scheduled appointments between clients and customers and internal staff members.
Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Executed on-time, under-budget projects by solving complex issues for senior leadership.
Customer Service Representative
Technuf
Washington, DC
02.2017 - 07.2022
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Improved customer service wait times to mitigate complaints.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Reached out to customers after completed sales to suggest additional service or product purchases.