Roy James
Taylor,TX
Summary
Accomplished Store Manager with a proven track record at CVS HEALTH CORPORATION, excelling in customer service management and problem-solving. Expert in leading teams to enhance store operations and customer relations, achieving a significant improvement in customer satisfaction. Skilled in multitasking, organization, and training, driving operational excellence and positive work environments. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
30
30
years of professional experience
Work History
Store Manager
CVS HEALTH CORPORATION
2012.12 - 2023.06
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
UT CO-OP
2009.08 - 2012.12
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Eckerds/ CVS Pharmacy
1993.09 - 2009.08
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Andress High School
El Paso, TX05.1979
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
Timeline
Store Manager
CVS HEALTH CORPORATION
2012.12 - 2023.06
Store Manager
UT CO-OP
2009.08 - 2012.12
Store Manager
Eckerds/ CVS Pharmacy
1993.09 - 2009.08
High School Diploma -
Andress High School
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