Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Jones

Richardson,TX

Summary

Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.

Overview

19
19
years of professional experience

Work History

Warehouse Forklift Operator/Customer Service Representative

Locke Supply
Plano, TX
07.2016 - 11.2021
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Maneuvered forklift safely in congested and confined areas.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Communicated professionally with colleagues, freelancers and clients.
  • Managed timely and effective replacement of damaged or missing products.

Warehouse Foreman

United Mechanical Services
Dallas, TX
05.2003 - 07.2016
  • Supervised warehouse operations by managing employees during shifts.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
  • Oversaw daily operations and shipping and handling processes.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
  • Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
  • Maintained top performance standards while working in hot and cold warehouse environments.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Kept corporate departments and customers updated on critical shipments.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Maintained First Aid/CPR certification throughout.

Education

High School Diploma -

Richardson High School
Richardson, TX
05.1977

Skills

  • Customer Order Fulfillment
  • Freight Counts
  • Equipment Inspection
  • Time Management
  • Material Handling
  • Storage and Stacking
  • Inventory Records
  • Maintenance and Repair
  • Teamwork and Collaboration
  • Warehouse Management Systems
  • Routine Equipment Maintenance
  • OSHA Standards
  • Customer Experience

Timeline

Warehouse Forklift Operator/Customer Service Representative

Locke Supply
07.2016 - 11.2021

Warehouse Foreman

United Mechanical Services
05.2003 - 07.2016

High School Diploma -

Richardson High School

Similar Profiles

CREATE PROFILE
Roy Jones