ROY JONES
Columbus,OH
Summary
Tireless professional always looking for ways to help participants with traditional and forward-thinking approaches. Trained in assessment, crisis intervention, and ongoing treatment. Supported clients dealing with issues and disabilities by helping each develop to manage diverse situations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Volunteer Lead Alumni Group Facilitator
Lifepoint Health, Columbus Springs
12.2023 - Current
- Facilitates group conversations.
- Developed and implemented 3 of 4 support groups at Columbus Springs East Changes and Dublin Springs Changes.
- Serve as the Volunteer Lead Facilitator and Primary Point-of-Contact for the Alumni Support Program.
- Created welcome handouts for new attendees along with a self-assessment worksheet to assist attendees with their group check-ins.
- Locates and develops programmatic resources utilized in groups that help empower individuals to continue on their path to recovery.
- Connects individuals to community resources such as outpatient mental health treatment, housing, food, and other public assistance if needed.
- Identifies safety and crisis concerns and utilizes de-escalation strategies in accordance with mental health first aid.
- Connects Alumni individuals with a licensed clinician for a higher level of care if needed.
Mental Health and Disability Advocate
Self Employed
01.2015 - Current
- Link individuals with valuable resources, including Medicaid, housing, and transportation.
- Makes referrals for mental and behavioral health services
- Assisted individuals with mental and behavioral health challenges in accessing resources.
- Assist individuals with first-time and renewal applications for public assistance and serve as authorized representative on a case-by-case basis.
Owner/Service Technician
PC Rescue Services
01.2015 - 09.2019
- Effectively troubleshoot, service, and repair products to restore functionality.
- Analyzed and completed thorough inspections and assessments to identify the root cause of reported issues.
- Assessed and updated drivers and security to protect against online threats.
- Efficiently provided customers with verbal and written operating instructions for new equipment.
- Managed and installed PC tune-up software, including printers and other hardware.
Customer Service Representative
The Home Depot
02.2019 - 08.2019
- Enhanced customer satisfaction with fast, knowledgeable service.
- Anticipated needs and resolved problems to keep customers happy.
- Built trusting relationships with customers to better understand their needs.
- Collaborated across departments to resolve customer-related issues.
- Monitored and improved customer service team performance.
- Delivered reliable customer service to guests upon arrival.
- Demonstrated strong customer service perspective while servicing accounts.
Technical Support Representative
ECOT Electronic Classroom of Tomorrow
08.2012 - 07.2017
- Take calls from students and their families to resolve technical issues they may be having related to their schooling.
- Troubleshoot Internet Connectivity issues to determine if the cause is related to the student's equipment or if the issue is at the end of the Internet Service Provider. If the issue requires additional intervention, follow up with the end user to ensure problem resolution.
- Assist students and their families through the internal chat system.
- Document all call or chat interactions into our internal CRM.
- Assist with new employee training.
- Department Quality Assurance Specialist
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
Education
Diploma -
Hamilton Township High School
Columbus, Ohio06.2005
Skills
- Crisis Intervention
- Leadership
- Problem-Solving
- Critical Thinking
- Case Management
- Business Management
- Customer Relations
- Teamwork and Collaboration
- Excellent Communication
- Disability Awareness
- Microsoft Office 365 and SharePoint
Certification
- Certificate – Valid through 2027-03-14
- Mental Health First Aid
Timeline
Volunteer Lead Alumni Group Facilitator
Lifepoint Health, Columbus Springs
12.2023 - Current
Customer Service Representative
The Home Depot
02.2019 - 08.2019
Mental Health and Disability Advocate
Self Employed
01.2015 - Current
Owner/Service Technician
PC Rescue Services
01.2015 - 09.2019
Technical Support Representative
ECOT Electronic Classroom of Tomorrow
08.2012 - 07.2017
Diploma -
Hamilton Township High School
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