Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Volunteer

Roy Long

Steelton,Pennsylvania

Summary

Skilled Utility Technician with a robust background at PA American Water, excelling in water treatment and customer satisfaction enhancement. Demonstrates expertise in valve repair and problem-solving, significantly reducing downtime. Proven track record in improving service quality through meticulous meter inspections and effective public interactions. Actively engaged in professional development to stay at the forefront of industry standards.

Safety-conscious Meter Reader with extensive knowledge of handheld technologies and physical capacity to handle varying temperatures and climates with efficiency. Focused individual with more than 20+ years' expertise promoting effective customer service and assistance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Utility Technician

PA American Water
10.2019 - Current

Install water meters with the addition of reading water meters monthly. Locate and identify leaks in our distribution system.Locate water lines for contractors doing utility work .

  • Fulfilled work orders to cut on and cut off service.
  • Use hands or valve operating machines to open and close main valves to perform water main extensions or repairs.
  • Updated technical knowledge continuously through participation in relevant workshops, conferences, or certifications programs specific to the Utility Technician profession.
  • Increased customer satisfaction by addressing and resolving complaints and inquiries in timely and empathetic manner.
  • Reduced downtime by swiftly diagnosing and repairing faults in utility systems.
  • Ensured consistent water quality by meticulously performing daily tests and adjustments.
  • Repaired non-functioning meters and tested to verify operational status.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Utilize GPS technology to locate customers accurately and avoid delays.
  • Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Education

High School Diploma -

DAUPHIN COUNTY VO-TECH
Harrisburg, PA
06-1979

Skills

  • Water treatment
  • Site assessment
  • Lockout and tagout procedures
  • Valve repair
  • Utility connections and disconnections
  • Problem-solving abilities
  • Visual Inspection
  • Hand-Eye Coordination
  • Field Inspection
  • First Aid Certified
  • Safety inspection
  • Troubleshooting
  • Safety Regulations
  • Customer notifications
  • Meter reading
  • Meter inspection
  • Public interaction

Languages

English
Professional Working

Certification

  • First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
  • Meter Reading is generally an entry-level position requiring a high school diploma or equivalent, with most training provided on-the-job. The above-listed certifications can enhance safety knowledge and skills relevant to the work environment of meter readers but may not always be explicitly required by employers.
  • WATER DISTRIBUTION CLASS E
  • DEPT of ENVIRONMENTAL PROTECTION
  • AUGUST 2024
  • PA Driver's License
  • First Aid Certification
  • Forklift Certification

Timeline

Utility Technician

PA American Water
10.2019 - Current

High School Diploma -

DAUPHIN COUNTY VO-TECH

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Roy Long