DOMO
Roy Loran
Regional Business Project Manager
Tampa,FL
Summary
Highly skilled Business Program Manager, with experience managing multiple strategic customer accounts simultaneously. Versed in building positive long term customer relationships and supporting overall customer success; strong leadership skills with an emphasis on collaboration, with highly influential customers; very strong speaking skills and especially comfortable presenting to large groups; highly confident and effectively utilizes information to produce valued solutions.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Region Rebid Specialist
Allied Universal Security Services
09.2019 - Current
• Manages Accounts in Jeopardy process (AIJ) to include collecting data and relaying AIJ status to the Florida Region President
• Tracks AIJ changes to include requests for proposals and client desires to change service delivery terms and agreements
• Develops financial cost/benefit solutions for customer review and collaborated to improve service delivery effectiveness
• Leads internal meetings to cross examine project expectancy goals and ensure overall customer/client success
• Customizes business proposals that accurately respond to customer requests for security services and ensure timely submission prior to client deadlines
Aviation Operations General Manager
Delta Global Services
12.2016 - 09.2019
• Drives customer experience enhancement programs through strategic planning and anticipatory implementation pre customer feedback
• Develops and leads long term sustainability projects to improve customer care initiatives
• Develops & implements strategies to create a positive customer travel experience; utilizes technology to improve customer experience
• Uses technical software to analyze customer feedback and develop service offerings to impress aviation customers
• Leads teams of 300 plus in strategy to deliver continuous exceptional customer service
Finance & Underwriting Manager
OneMain Financial Group
02.2016 - 12.2016
• Drive underwriting process improvements to better serve underwriting customers during and post lending decisions
• Drives credit appraisal process improvements through careful credit history analysis and focus on eliminating erroneous approval decisions
• Leverages financial education to provide best rate options and best financial advice for customer decision/review
Avionics Repair Facility Manager
United States Air Force
11.2008 - 01.2016
• Enhances repair and reclamation program through careful analysis of repair materials & implementation of modification engineering
• Improves reclamation rate 40% over one year, utilizing micro repair techniques & a higher understanding of engineering schematics
• Utilizes data visualization representations to display key trends repair techniques and successfully duplicated best engineering practices
• Drives repair engineering & reclamation of over 1100 aviation electronics projects through team leadership and disciplined repair methods
Education
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Brandman Univ. Chapman Collegiate System
07.2015 - 05.2017
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Embry Riddle Aeronautical Univ.
05.2018 - 05.2020
Skills
Project Management
Presentation Visualizations
Client Relations
Business Collaboration
Customer Service
Business Analytics
Portfolio Management
Cost Benefit Analysis
Technical Writing
Client Retention
Software
Microsoft Office
DOS Command Coding
Timeline
Region Rebid Specialist
Allied Universal Security Services
09.2019 - Current
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Embry Riddle Aeronautical Univ.
05.2018 - 05.2020
Aviation Operations General Manager
Delta Global Services
12.2016 - 09.2019
Finance & Underwriting Manager
OneMain Financial Group
02.2016 - 12.2016
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Brandman Univ. Chapman Collegiate System
07.2015 - 05.2017
Avionics Repair Facility Manager
United States Air Force
11.2008 - 01.2016