Roy Loran

• Manages Accounts in Jeopardy process (AIJ) to include collecting data and relaying AIJ status to the Florida Region President

• Tracks AIJ changes to include requests for proposals and client desires to change service delivery terms and agreements

• Develops financial cost/benefit solutions for customer review and collaborated to improve service delivery effectiveness

• Leads internal meetings to cross examine project expectancy goals and ensure overall customer/client success
• Customizes business proposals that accurately respond to customer requests for security services and ensure timely submission prior to client deadlines

• Drives customer experience enhancement programs through strategic planning and anticipatory implementation pre customer feedback

• Develops and leads long term sustainability projects to improve customer care initiatives

• Develops & implements strategies to create a positive customer travel experience; utilizes technology to improve customer experience

• Uses technical software to analyze customer feedback and develop service offerings to impress aviation customers

• Leads teams of 300 plus in strategy to deliver continuous exceptional customer service

• Drive underwriting process improvements to better serve underwriting customers during and post lending decisions

• Drives credit appraisal process improvements through careful credit history analysis and focus on eliminating erroneous approval decisions

• Leverages financial education to provide best rate options and best financial advice for customer decision/review

• Enhances repair and reclamation program through careful analysis of repair materials & implementation of modification engineering

• Improves reclamation rate 40% over one year, utilizing micro repair techniques & a higher understanding of engineering schematics

• Utilizes data visualization representations to display key trends repair techniques and successfully duplicated best engineering practices

• Drives repair engineering & reclamation of over 1100 aviation electronics projects through team leadership and disciplined repair methods