Roy Lovett

• Performs all vehicle operator safety evaluation ride checks, investigates and responds to situations, helps resolve operational issues and assists with transit passengers as necessary.
• Communicates job requirements and responsibilities to drivers.
• Takes responsibility for day to day scheduling, counseling and evaluation reports to local

management.

• Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA reports and safety violations documents.
• Designs and delivers driver training and safety courses; trains new drivers and retrains those involved in accidents.
• Observes drivers on the road, and corrects safety problems on the scene while documenting

violations.

• Liaisons between drivers and both clients and organization in customer service issues.
• Evaluates and monitors driver safety and performance, as well as compliance in legal, employment and labor policy matters.
• Assists Safety Manager with DOT/FTA compliance regarding drug testing and recordkeeping.
• Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed.
• Meets all driver qualifications at location.
• Currently holds a CDL required to operate vehicles at locations, maintains that license, and drives route periodically.
• Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
• Participated in professional development opportunities, building new skills and staying current with industry advancements.
• Elevated customer satisfaction levels by addressing complaints in a timely manner and implementing solutions to prevent future issues from arising.
• Additional duties as assigned.
• Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
• Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
• Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
• Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.

• Operated bus professionally and interacted with passengers to foster pleasant rides.
• Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
• Performed pre-trip inspection and mechanical checks before scheduled run.
• Transported passengers on predetermined routes while obeying traffic regulations.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Helped elderly and disabled passengers board and exit bus.
• Used navigation equipment and two-way radio while remaining focused on safety.
• Provided route, schedule and fare information to passengers.
• Completed accident and incident reports accurately and legibly at end of scheduled shifts.
• Adhered to schedules and safety protocols to enhance transportation service.
• Followed schedules and routes to maintain timely arrivals and departures.
• Supported riders with disabilities by operating transportation assistance equipment.
• Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
• Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
• Answered questions and provided insight into local attractions and facility amenities.
• Immediately provided help to passengers in distress, contacting dispatch to report incident, bus location and passenger symptoms.
• Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
• Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
• Instructed drivers on proper procedures for operating busses.

• Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
• Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
• Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
• Developed great team spirit with other personnel by pitching in and helping with task completion.
• Unloaded trucks to move food and supplies from delivery vehicle to storage areas.
• Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
• Backed up kitchen team members during heavy work periods to maximize team coverage.
• Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Maximized team performance by training new employees on proper food handling and restaurant protocols.

• Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
• Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
• Assembled cartons, crates and containers to prepare for shipping.
• Operated forklift and other equipment to move pallets around between warehouse locations and transport trucks.
• Inspected and moved products to designated areas in warehouse.
• Lifted materials of varied weights on regular basis.
• Used pallet jacks to move items to and from warehouse locations.
• Worked additional hours and shifts to meet tight deadlines during peak periods.