Roy May
Ponchatoula,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cargo Service Agent/Lead Ramp Service Agent
United Airlines
New Orleans, LA
08.2007 - 02.2024
- Worked in cargo warehouse handling on-line booking and receiving of domestic and international freight.
- Data processing of sales and billing reports.
- Worked closely with freight forwarders in order to arrange pick-up and delivery services for customers.
- Operated forklifts or other machinery safely while moving heavy items around the warehouse.
- Verified manifests for accuracy in order to ensure all cargo was accounted for.
- Performed routine maintenance checks on equipment used in the loading process.
- Monitored warehouse inventory levels in order to restock supplies when necessary.
- Coordinated with ground staff and pilots on loading procedures, ensuring that all items were properly secured during transport.
- Customs in the electronic computer clearance of in-bond international freight
- Proper input of customer information several different computer systems.
- Conducted pre-flight inspections of cargo aircraft to ensure safety and security regulations were met.
- Organized the loading and unloading of cargo onto planes according to weight, size, and other restrictions.
- Communicated with air traffic controllers to coordinate flight plans and ensure efficient operation of flights.
- Trained new employees on proper cargo handling techniques in accordance with company policies.
- Provided customer service to passengers with special needs or requests regarding their cargo shipments.
- Responded quickly to any emergency situations that arose while handling cargo operations.
- Ensured compliance with hazardous material laws by inspecting containers for hazardous substances prior to loading them onto planes.
- Used scanners to track parcel information, condition or receipt.
- Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Maintained communication between flight crew members and ground personnel regarding weight and balance information for each flight.
Revenue Cycle Rep
Ochsner Health System
New Orleans, LA
06.2015 - 01.2017
- Medical Claims processing.
- Working with Government and Commercial Insurances.
- Conducted follow-up on unpaid or partially paid claims.
- Processed claim denials and appeals in accordance with established procedures.
- Reconciled payments received from insurance companies with expected amounts due.
- Ensured compliance with HIPAA regulations regarding the protection of confidential information.
- Resolved billing discrepancies through research and analysis.
- Verified patient eligibility for coverage prior to submitting claims for payment.
- Worked with the team to ensure timely reimbursement of claims submitted to third party payers.
- Trained on EPIC computer system.
Stock Puller
Walmart distribution center 6057
Robert, LA
08.2014 - 09.2014
- Worked collaboratively with team members to reach daily productivity goals set by management.
- Kept work area clean at all times following proper sanitation protocols.
- Pulled products from shelves according to customer orders and placed them in designated areas for packing.
- Adhered to all company policies regarding quality control standards throughout the pulling process.
Operations Manager
Continental Airlines
Las Vegas, NV
05.2005 - 08.2007
- Coordinating the arrival and departure of aircrafts.
- Built strong operational teams to meet process and production demands.
- Overseeing of vendor support staffs to ensure safe loading of aircrafts.
- Main point of communication for several different departments including FAA.
- Working with flight personnel to plan safe flight routes of aircrafts with computer flight processing and checking of different on-line weather systems.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Realtor
Continental Airlines
Las Vegas, NV
05.2005 - 08.2007
- Selling of residential and commercial properties.
- Listing of properties thru the real estate computer system, MLS.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Scheduled home viewings with potential buyers.
Customer Service Agent
Continental Airlines
Houston, TX
04.2004 - 05.2005
- Loading and unloading of aircrafts
- Handling of heavy machinery.
Airport Sales Agent/Lead Agent
Continental Airlines
Baton Rouge, LA
11.1993 - 04.2004
- Computer processing of passengers to ensure on time performance.
- Assisted customers with reservations, ticketing, check-in, baggage handling and boarding process.
- Cash reports and employee audits to promote performance goals.
- Created employee work schedules to manage proper staffing levels.
- Customer service representative and security coordinator.
- Provided information about airports, flight schedules and destinations to passengers.
Education
Bachelor of Arts - Political Science
Southeastern University
01.1998
Skills
- Warehouse Management
- Shipping and Receiving
- Safety Awareness
- Communication Abilities
- Quality Assurance Standards
- Freight
- Customer service
- Computer Skills
- Computer Operation
- Epic
- Forklift
- Warehouse Experience
- Data Entry
- Time Management
- Claims Processing
- Data Analysis
Certification
Driver's License
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Revenue Cycle Rep
Ochsner Health System
06.2015 - 01.2017
Stock Puller
Walmart distribution center 6057
08.2014 - 09.2014
Cargo Service Agent/Lead Ramp Service Agent
United Airlines
08.2007 - 02.2024
Operations Manager
Continental Airlines
05.2005 - 08.2007
Realtor
Continental Airlines
05.2005 - 08.2007
Customer Service Agent
Continental Airlines
04.2004 - 05.2005
Airport Sales Agent/Lead Agent
Continental Airlines
11.1993 - 04.2004
Bachelor of Arts - Political Science
Southeastern University
Driver's License
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