Roy Michaels
Security Guard / Sports Official
Benicia,CA
Summary
Trustworthy security professional with extensive experience at Allied Universal Security Services, adept at incident reporting and emergency response. Recognized for keen observation and effective communication, ensuring safety and security while fostering a welcoming environment. Proven ability to collaborate with law enforcement and maintain a secure environment.
Security professional prepared for this role with substantial experience in ensuring safety and order. Proven ability to manage surveillance and access control, contributing to secure environment. Reliable team player known for adaptability and focus on achieving optimal results, proficient in performing routine checks and handling emergency situations with composure.
Experienced with monitoring and securing premises. Utilizes effective communication and quick decision-making skills to manage incidents and emergencies efficiently. Track record of maintaining safe environment through diligent surveillance and proactive threat assessment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
12.2024 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted routine patrols to identify and address potential hazards or security breaches.
- Report and coordinate with local police department, incidents which rise to the level of criminal involvement.
- Utilized surveillance equipment effectively to monitor activities and deter unauthorized access.
- Maintained accurate logs of daily activities, enhancing communication among team members.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Collaborated with law enforcement when necessary to resolve incidents efficiently.
- Documented incidents and prepared detailed reports for management review.
- Assisted in emergency response protocols, ensuring swift action during critical situations.
Youth Sports Referee
Contra Costa Football Officials Association
08.2017 - Current
- Officiated youth sports games, ensuring adherence to rules and regulations.
- Communicated effectively with coaches, players, and parents to resolve conflicts.
- Monitored player conduct to maintain a safe and fair playing environment.
- Adapted officiating style based on varying age groups and skill levels of participants.
- Maintained accurate records of game statistics and incidents for reporting purposes.
- Collaborated with fellow referees to enhance overall officiating standards during competitions.
- Participated in ongoing training sessions to stay current with evolving rules interpretations and officiating techniques.
- Collaborated with coaches, parents, and administrators to ensure a positive atmosphere at sporting events.
- Compiled and maintained record-keeping related to each game.
- 2013-2015 before specializing in Football, worked under other organizations as a youth referee in baseball, basketball and flag football.
Sales Associate
Goodwill Industries Of California
04.2024 - 12.2024
- Assisted customers in selecting products based on needs and preferences.
- Organized and displayed the inventory to merchandising standards.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service experience.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Lovesac Furniture
12.2023 - 04.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in product training sessions to improve knowledge and sales techniques.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Developed comprehensive product knowledge.
Moving and Hauling
Junk180, LLC
10.2022 - 08.2023
- Independently, bid on potential moving jobs and executed the job expeditiously.
Moving and Hauling
Got Junk
02.2021 - 02.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
Best Buy
10.2018 - 10.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Security Guard
Six Flags Discovery Kingdom
02.2017 - 09.2018
- Interacted professionally with clients and visitors, maintaining a welcoming environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
Internship YMCA
YMCA
01.2016 - 05.2016
- Assisted in planning and executing community programs to enhance member engagement.
- Supported daily operations by managing registration processes and ensuring accurate record-keeping.
- Collaborated with team members to deliver high-quality customer service and address member inquiries.
- Organized program materials and resources, streamlining preparation for activities and events.
Internship
Office of the District Attorney
09.2015 - 12.2015
- Assisted in case preparation by organizing evidence and legal documents for court proceedings.
- Collaborated with attorneys to review case files, ensuring accuracy and completeness of information.
- Maintained confidentiality of sensitive information while adhering to ethical standards in legal practice.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Youth and Teen Student Director
Barrett Lindsay Steiner Theater Company
06.2008 - 01.2013
- Mentored junior members, providing guidance during play rehearsals with line practice, stage direction and choreography.
- Stage lighting and prop design.
- Music and sound engineer.
- Created a positive learning atmosphere for performance and self expression.
Education
No Degree - Forensic Science
Diablo Valley College
Pleasant Hill, CANo Degree - Internship Gap Year Program
Dynamy
Worcester, MA08-2016
High School Diploma -
Vicente' Martinez High School
Martinez, CA06-2013
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Positive work ethic
- Punctuality
- CCTV monitoring
- Security protocols
- Incident reporting
- Emergency response
- English fluency
- Keen observer
- Surveillance
- Threat assessment
- Crime prevention
Certification
Bureau of Security and Investigative Services Firearms Permit, pending.
Guard Card August 31, 2024-2026
Timeline
Security Guard
Allied Universal Security Services
12.2024 - Current
Sales Associate
Goodwill Industries Of California
04.2024 - 12.2024
Sales Associate
Lovesac Furniture
12.2023 - 04.2024
Moving and Hauling
Junk180, LLC
10.2022 - 08.2023
Moving and Hauling
Got Junk
02.2021 - 02.2022
Sales Associate
Best Buy
10.2018 - 10.2020
Youth Sports Referee
Contra Costa Football Officials Association
08.2017 - Current
Security Guard
Six Flags Discovery Kingdom
02.2017 - 09.2018
Internship YMCA
YMCA
01.2016 - 05.2016
Internship
Office of the District Attorney
09.2015 - 12.2015
Youth and Teen Student Director
Barrett Lindsay Steiner Theater Company
06.2008 - 01.2013
No Degree - Forensic Science
Diablo Valley College
No Degree - Internship Gap Year Program
Dynamy
High School Diploma -
Vicente' Martinez High School