Roy Mikell
Philadelphia,Pennsylvania
Summary
Seasoned Technical Operations Supervisor with 20 years of experience maintaining technical goals, addressing potential needs and overseeing technical operations. Well-versed in developing and applying firmware, hardware and software to meet technical requirements. In-depth knowledge of risk assessment procedures, process improvement solutions and best quality assurance principles, practices and methodologies. Exceptional leadership, communication and time management skills.
Overview
29
29
years of professional experience
Work History
Technical Operations Supervisor
Comcast Cable Company
11.2006 - 08.2023
- Maintained compliance with all safety requirements.
- Monitored daily operations for efficiency and maintenance issues.
- Wrote and submitted reports covering different operational areas.
- Scheduled and oversaw preventive care strategies for all technical resources.
- Supervised more than 13 employees and monitored work performance.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Assessed expected technical challenges and developed proactive solutions.
- Provided ongoing training and development for media staff.
- Oversaw testing of equipment and components to check for defects.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
Supervisor of Operations
VSI Group (Subcontractor) Phila Suburban Water
06.1994 - 07.2004
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Completed bi-weekly payroll for [Number] employees.
Education
Business Administration And Management
Axia College
Phoenix, AZSkills
- Assignment Delegation
- Team Management
- Software Deployment
- Microsoft Tools
- Creative Solutions
- Training Junior Team Members
- Troubleshooting Issues
- Safety Practices
- Operational Procedures
- Leading Groups
- Strategic Vision
- OSHA Safety Requirements
- Motivational Leadership
- Operational Standards
Timeline
Technical Operations Supervisor
Comcast Cable Company
11.2006 - 08.2023
Supervisor of Operations
VSI Group (Subcontractor) Phila Suburban Water
06.1994 - 07.2004
Business Administration And Management
Axia College