Roy Mosby

Slot machine repair on several vendor cabinets

• Boosted overall guest satisfaction ratings through friendly interactions while assisting them with any questions or concerns related to the operation of slot machines.
• Ensured compliance with gaming regulations by performing regular software updates and adhering to industry standards.
• Collaborated with other technicians on complex repairs, improving overall team efficiency and effectiveness.
• Improved machine reliability through thorough testing after each maintenance or repair task performed.
• Demonstrated flexibility in adapting to new technology advancements, learning how to maintain and repair a variety of slot machines from different manufacturers.
• Provided exceptional customer service, addressing player concerns and resolving issues promptly.
• Assisted in the installation of new slot machines, ensuring proper setup for seamless gameplay experience.
• Performed minor repairs and made adjustments to slot machines to resolve common problems.
• Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
• Contributed to increased casino revenue by maintaining high-functioning slots that attracted players.
• Maintained optimal machine performance by conducting routine inspections, cleaning, and preventive maintenance tasks.

• Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
• Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
• Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
• Connected with guests on personal level to build loyalty.
• Built rapport with regular patrons, recognizing and remembering their preferences to personalize their gaming experience.
• Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
• Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
• Dispensed machine payouts and provided change for players.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Reported suspicious activities and persons to law enforcement.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.