Roy Parmer
Bear,DE
Summary
Strategic planner and operational leader with strong background improving the performance, productivity, efficiency, and profitability of departmental and organizational operations. Practiced in providing assorted teams with the support and resources to succeed.
Overview
36
36
years of professional experience
Work History
Various
GardaWorld Cash Services
Wilmington , DE
06.2022 - Current
- Measured and reviewed performance via KPIs and metrics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
Assistant General Manager
McDonald's Restaurant
Middletown , DE
05.2021 - 01.2023
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Assistant Store Leader
Royal Farms
Various , DE
12.2019 - 04.2021
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Kept store properly maintained to specific corporate standards.
- Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
Various
Acme
Bear , DE
04.2019 - 12.2019
- Managed customer complaints , rectified issues to complete satisfaction..
- Oversaw shelf inventory and customer-focused loss prevention strategies
- Coached other employees in effective customer service and successful selling techniques.
CMS Manager
Loomis Armored
Springfield , VA.
01.2016 - 02.2018
- Boosted profit opportunities by 14%, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
- Used Lean Manufacturing Concepts to improve overall operations.
- Managed Cash and coin operations, including hiring, Training and coaching a team of 55.
- Met operational objectives by establishing a qualified staff, promoting adherence to Federal And Banking regulations providing outstanding customer service.
Operations Manager
GardaWorld
Wilmington , DE
05.2012 - 01.2016
- Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
- Trained, and supported high-performing, quality-minded team, providing regular performance reviews, feedback, and coaching in deficient areas.
- Led quality control initiatives and diminished downtime increasing profits.
- Managed day-to-day Facilities operations, including supervision , and assignment delegation for 124 members.
Operations Manager
Dunbar Armored
Cinnaminson , NJ.
09.2009 - 05.2012
- Developed and led quality management systems, standards, and compliance, including Sops, best practices, lean improvement programs, and enforcement of company and regulatory requirements
- Directed day-to-day operations by Leading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Achieved maximum performance across safety, maintenance, and production metrics
- Enhanced operating efficiencies and reduced costs by implementing various workforce planning tools
Hard Lines Manager
Kmart
Philadelphia , PA
09.2008 - 04.2009
- Worked closely with the marketing department to optimize strategic initiatives.
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
- Forecasted product sales and achieved quarterly and annual sales objectives.
- Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
Various
Brinks Armored
Philadelphia , PA
04.2002 - 04.2008
- Implemented changes in working conditions using Lean Manufacturing Concepts along with equipment and tools to improve workflow, efficiency and team member safety.
- Improved overall margins by 11%.
- Consistently complied with company policies and government regulations.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Various
Federal Reserve Bank of Philadelphia
Philadelphia , PA
04.1988 - 04.2002
- Coached new team members on job tasks and performance strategies.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Adhered to regulatory and company security and audit procedures.
- Maintained confidentiality of bank records and client information.
- Trained all new Tellers in all aspects of cash and coin handling from Receiving , processing and shipping.
Education
Certificate in General Banking / Certificate in Bank Operations / Certificate in Consumer Lending
American institute of Banking
Philadelphia, PA1998
Skills
- Lean Manufacturing Concepts
- Process improvement strategies
- Workforce training
- Team building
- Operations management
- Procedure development
- Flexible
- Problem resolution
Additional Information
US Navy Veteran Honorable Discharge
Served from 1981 to 1986
Timeline
Various
GardaWorld Cash Services
06.2022 - Current
Assistant General Manager
McDonald's Restaurant
05.2021 - 01.2023
Assistant Store Leader
Royal Farms
12.2019 - 04.2021
Various
Acme
04.2019 - 12.2019
CMS Manager
Loomis Armored
01.2016 - 02.2018
Operations Manager
GardaWorld
05.2012 - 01.2016
Operations Manager
Dunbar Armored
09.2009 - 05.2012
Hard Lines Manager
Kmart
09.2008 - 04.2009
Various
Brinks Armored
04.2002 - 04.2008
Various
Federal Reserve Bank of Philadelphia
04.1988 - 04.2002
Certificate in General Banking / Certificate in Bank Operations / Certificate in Consumer Lending
American institute of Banking
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