Hi, I’m
Roy Payton
Nampa,ID
Summary
Dynamic and adaptable professional with a proven track record of problem-solving and mechanical skills honed at Heartland RV and other notable companies. Excelled in fast-paced environments, fostering teamwork, and enhancing customer satisfaction through critical thinking and power tool proficiency. Achieved continual improvement, demonstrating a strong commitment to excellence and client trust.
Overview
17
years of professional experience
Work History
Heartland RV
Sheller
05.2023 - 02.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Legacy Feed Fuel
Cashier
07.2019 - 05.2023
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Alpine Concrete
Driver/Operator
04.2013 - 12.2014
Job overview
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Prep job sites, pour and float slabs/pads, decorative concrete.
Ski Apache
Ski Instructor
10.2006 - 02.2012
Job overview
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Collaborated with fellow instructors to share best practices, refine teaching methods, and maintain consistency across the team.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
- Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
- Actively sought feedback from clients on lesson quality and instructor performance, incorporating suggestions for ongoing improvement in service delivery.
- Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
- Participated in ongoing professional development seminars to enhance personal skiing ability and instructional skills.
- Maintained accurate records of student progress, attendance, and payments to ensure smooth administrative operations.
- Kept abreast of industry trends by regularly reading trade publications to stay informed about new techniques or equipment advancements.
- Ensured compliance with all resort rules regarding lift usage, gear checks, trail closures while upholding high safety standards.
- Conducted patrols of [Type] locations to identify and help those in need of immediate care and assistance.
Education
Citizen's HighOrlando, FL
High School Diploma
01-2011
Skills
- Hand tool mastery
- Power tool proficiency
- Teamwork and collaboration
- Problem-solving
- Hand and power tools
- Critical thinking
- Mechanical skills
- Adaptability and flexibility
Languages
Spanish
Limited Working
Timeline
Sheller
Heartland RV
05.2023 - 02.2024
Cashier
Legacy Feed Fuel
07.2019 - 05.2023
Driver/Operator
Alpine Concrete
04.2013 - 12.2014
Ski Instructor
Ski Apache
10.2006 - 02.2012
Citizen's High
High School Diploma
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