Roy Phillips
Hanover,PA
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 75-100 pounds. Enthusiastic Warehouse Associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of production and fulfillment. Also have some experience as an forklift operator. Motivated to learn, grow and excel in warehouse work and in other lines of work as well.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Community Aid Inc.
01.2017 - 10.2025
- Completed daily operations on time and maintained high standards of accuracy.
- Tracked production and quality control systems to proactively identify deficiencies.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
- Supported production workers in meeting goals without compromising safety and compliance.
- Performed troubleshooting to resolve issues with equipment, devices and products.
Account Representative
PennTex
10.2025 - 01.2026
- Analyzed accounts for delinquencies and other ongoing issues.
- Negotiated contract terms with clients, securing profitable deals while maintaining mutual satisfaction.
- Fostered long-term business relationships, ensuring robust and loyal client base through regular follow-ups.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Streamlined invoice and billing processes for clients, making transactions smoother and less time-consuming.
- Increased sales opportunities by identifying and targeting potential leads through detailed market analysis.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Developed and implemented strategies to improve customer retention and loyalty.
- Collaborated with other departments to address customer needs and service requests.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Agora Cyber Charter School
King of Prussia, PA06.2016
Skills
- Warehouse safety
- Warehouse and fulfillment
- Warehouse training
- Warehouse equipment operation
- Warehouse environment safety
- Warehouse functions
- Supporting warehouse activities
- Warehouse organization
- Warehouse flow
- Problem Solving
- Testing
- Shipping and receiving
- Materials handling and transport
- Order picking and processing
- Excellent driving record
- Leadership and team building
- Lifting and sorting
- Loading and unloading
- Labeling and boxing
- Cardboard baling
- Inventory organization
- Quantity calculations
- Merchandise staging
- Pallet jacking
- Pallet building
- Warehouse tools operation
- Forklift certified
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of multiple people in the development of Paragon.
Game testing
I do freelance work on games that either do open testing or closed testing via application. One of the biggest games i worked on was paragon that was ditched because of a development team shift to work on something more promising. My feedback comes back in a timely manner and is formatted correctly for the development team to receive and facilitate into a fix.
Additional Information
Im very outgoing and always a team member, Hard worker and always known to go the extra mile.
Timeline
Account Representative
PennTex
10.2025 - 01.2026
Warehouse Associate
Community Aid Inc.
01.2017 - 10.2025
High School Diploma -
Agora Cyber Charter School