Roy Ramos
San Antonio,TX
Summary
Hardworking, organized and dependable professional with impressive skills successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Landscape Foreman
LCR Scapes
San Antonio, TX
01.2019 - Current
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Maintained grounds by trimming, weeding, and general clean-up.
Account Manager Supervisor
Structure Landscapes
San Antonio, TX
01.2015 - 01.2019
- Managed multiple high-value accounts, ensuring timely delivery of services and products.
- Increased client satisfaction by promptly addressing concerns and providing personalized solutions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Streamlined communication between internal teams for better collaboration and project execution.
- Coached junior account managers, resulting in improved performance and skill development.
Make Ready Technician
Highland Properties
San Antonio
01.2007 - 01.2015
- Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
- Enhanced tenant satisfaction by providing timely and efficient repairs in individual units.
- Supported property manager with accurate documentation of completed work orders, maintaining comprehensive records for future reference.
- Consistently met deadlines for unit turnovers, ensuring minimal vacancy periods for the property management company.
- Displayed adaptability when handling unexpected challenges or changes in priorities due to shifting demands from the property management team.
- Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.
Education
High School Diploma -
Jefferson
San AntonioSkills
- Maintenance Management
- Grounds Maintenance
- Project Management
- Customer Service
- Strong Work Ethic
- Multitasking Abilities
Timeline
Landscape Foreman
LCR Scapes
01.2019 - Current
Account Manager Supervisor
Structure Landscapes
01.2015 - 01.2019
Make Ready Technician
Highland Properties
01.2007 - 01.2015
High School Diploma -
Jefferson