Roy Rodriguez, Jr.

• Moved controls such as throttles and air brakes to drive electric, diesel-electric, or gas-turbine-electric locomotives.
• Operated automated systems to propel trains, add or remove cars and switch cars around.
• Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
• Worked with conductors and assistants to drive locomotives safely.
• Examined locomotives to verify adequate fuel, sand, water and other supplies before each run

Collaborated with engineers regarding train routes, schedule, and restrictions

• Communicated with dispatch personnel, receiving instructions and notifications regarding track obstructions, route, and timetables.
• Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
• Managed train personnel and delegated daily train operations tasks.
• Maintained strict schedules for passengers.
• Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
• Prepared forms, required reports, switch lists and train orders daily.
• Made public announcements on routes and delays

• Anticipated needs and resolved problems to keep customers happy
• Maintained customer satisfaction by addressing customer needs and resolving concerns
• Performed Lead Agent duties at Winter Haven, FL and Sebring stations.
• Announced train boarding information, schedules and station stops.
• Responded to customer calls and emails to answer questions about products and services.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Assisted passengers with boarding onto trains;
• Provided passengers with travel and direction information at the station information booth;
• Operated a Passenger Information Display system and made train boarding announcements thru public address system;
• Also worked as Baggage agent and Crew Assignment Clerk in NYP station
• Offered advice and assistance to customers, paying attention to special needs or wants
• Handled customer inquiries and suggestions courteously and professionally

• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Onboard Instructor for new Flight Attendants and trained them in customer service, inflight service, and performance requirements.\
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats