Roy Ross
North Las Vegas,NV
Summary
Dynamic Server Captain with extensive experience at Wynn Resorts, showcasing in-depth culinary knowledge and strong leadership abilities. Expert in crafting memorable guest experiences through effective upselling methods and engaging table-side service. Proven track record of enhancing beverage sales and training staff to uphold exceptional service standards in high-volume dining environments.
Overview
21
21
years of professional experience
Work History
Server Captain
Wynn Resorts
Las Vegas, NV
06.2022 - Current
- Greet guests in a timely manner, and explain menu items, describing ingredients and cooking methods upon request.
- Recommended unique cocktail and wine combinations based on cuisine. Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Showcased culinary offerings through engaging table-side demonstrations of courses and beverages.
- Ensured a smooth flow of service in the restaurant.
- Create memorable guest experiences and relationships to estabish a return patronage.
Gourmet Food Server
Capital Grille
Las Vegas, NV
10.2019 - 03.2020
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed staff performance and service standards to deliver consistent, positive guest experiences.
- Circulated within assigned areas to assess and address guests' needs, effectively prioritizing tasks during peak hours.
- Provided friendly service while interacting with guests throughout the dining experience.
Senior Captain
The Village Pub of Woodside, CA.
Woodside, CA
09.2008 - 10.2019
- Present guests with a Michelin-rated dining experience and individualized service.
- Collaborate with culinary teams, sommeliers, back servers, serving assistants to ensure seamless dining service in a dynamic environment.
- Inform repeat guests of daily additions to create new culinary and wine experiences.
- Responsible for training new staff and continuing education for current team members.
- Oversaw staff performance to maintain exceptional service standards.
Head Server
Sundance The Steakhouse
Palo Alto, CA
10.2003 - 09.2008
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Ensured high-level guest service for a large daily customer base.
- Assisted in planning and executing special events under managerial guidance.
- Managed opening and closing duties to facilitate restaurant operations.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Guided incoming team members to ensure competent execution of tasks.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
Education
Bachelor of Arts - Mass Communication
University of California, Berkeley
Berkeley, CA08-2012
Level 2 - Vinticulture
Court of Master Sommeliers
United States01-2010
Skills
- In-Depth Culinary Knowledge
- Table-side service
- Skilled Communicator
- Effective Upselling Methods
- Strong multitasking
- Strong Leadership Abilities
- Service Delivery Management
- Clear Communication Skills
- Professional Wine Service
- Large-Scale Dining Operations
Timeline
Server Captain
Wynn Resorts
06.2022 - Current
Gourmet Food Server
Capital Grille
10.2019 - 03.2020
Senior Captain
The Village Pub of Woodside, CA.
09.2008 - 10.2019
Head Server
Sundance The Steakhouse
10.2003 - 09.2008
Bachelor of Arts - Mass Communication
University of California, Berkeley
Level 2 - Vinticulture
Court of Master Sommeliers
Similar Profiles
Katie RobinsonKatie Robinson
Concierge at Wynn ResortsConcierge at Wynn Resorts
Ramiro AcostaRamiro Acosta
Security Officer at Wynn ResortsSecurity Officer at Wynn Resorts
Taylar MintonTaylar Minton
Security Officer at Wynn ResortsSecurity Officer at Wynn Resorts