Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesManager

Roy Sanchez

Spring,TX

Summary

Passionate, customer-focused leader with a demonstrated history of 13+ years of sales and customer service experience. History with achieving sales goals, maintaining progress, and client relations. Committed to provide leadership, skills and knowledge, and motivation to help achieve success.

Overview

19
19
years of professional experience

Work History

Sales Manager

Trek Bicycle
Cypress, TX
12.2022 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Bike Barn
Cypress, TX
05.2020 - 12.2021
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

World, Store Director

Bicycle
01.2019 - 12.2019
  • Maximize store sales and achieve sales goals
  • Measure and monitor progress and results daily
  • Ensure all staff have knowledge, skills, and motivation to reach goals
  • Collaborate and contribute with marketing team to execute store events that produce sales results as well as increased community involvement
  • Provide safe and welcoming environment for customers and staff at all times
  • Developed new store location from ground up by hiring and training efficient team.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Prepared annual budgets with controls to prevent overages.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reported to district manager regarding store and staff issues, financial goals and sales.

Service Manager and Store Assistant Director

Bicycle World
The Woodlands, TX
01.2017 - 01.2019
  • Maintain workflow of service department, managing and motivating service staff
  • Establish and maintain service department policies and procedures for managing work schedules
  • Ensure good communication between sales and service departments
  • Provide training to mechanics as needed
  • Help maintain positive work environment
  • Helped service department increase sales from services by 30
  • Accomplished multiple tasks within established time frames.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • On boarded new employees with training and new hire documentation.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed detailed plans based on broad guidance and direction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sales Associate

Bike Barn
01.2006 - 01.2016
  • Clearly explain and demonstrate products to customers
  • Apply customer service skills to exceed customer's expectations
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Ensure th store is properly merchandised to plan and presents a clean and welcoming appearance

Education

High School Diploma -

Klein Oak High School

Skills

  • DEPENDABILITY
  • SKILLED PROBLEM- SOLVER
  • CUSTOMER SERVICE
  • CLIENT RELATIONS
  • RELIABILITY
  • GOAL ORIENTED
  • TEAM COMMUNICATION
  • BILINGUAL (ENGLISH/SPANISH)
  • FRIENDLINESS
  • ADAPTABILITY
  • P>Strategic account development

  • P>Verbal and written communication

Accomplishments

  • Created a company-wide, comprehensive training program for all sales team members.


Timeline

Sales Manager

Trek Bicycle
12.2022 - Current

Assistant Manager

Bike Barn
05.2020 - 12.2021

World, Store Director

Bicycle
01.2019 - 12.2019

Service Manager and Store Assistant Director

Bicycle World
01.2017 - 01.2019

Sales Associate

Bike Barn
01.2006 - 01.2016

High School Diploma -

Klein Oak High School

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Roy Sanchez