Roy Scott
Sheridan,OR
Summary
Accomplished Operations Manager with a proven track record at The Home Depot and UPS, enhancing operational efficiency and employee motivation. Expert in Logistics Management and adept at fostering teamwork, I've driven significant improvements in service delivery and customer satisfaction. Skilled in navigating fast-paced environments, my leadership has consistently resulted in heightened productivity and performance.
Overview
24
24
years of professional experience
Work History
Market Delivery Operations Manager
The Home Depot
11.2022 - Current
- Recruited, hired, and trained initial personnel, worked to establish key internal functions and outline scope of positions for new MDO. Focused on Culture, Safety, and Family.
- Associate Engagement - VOA, Retention, etc.
- Developed employee Schedules
- Implemented safety protocols for staff, reducing workplace accidents and promoting a safe working environment.
- Responsible for both Leader and Associate development
- Trained and guided team members to maintain high productivity and performance metrics.
- Held 3PL (Temco Team) accountable to ensure timely deliveries of Home Depot Products and high levels of customer satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed Monthly Supply inventory and ordering
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Championed continuous improvement initiatives that resulted in additional area coverage for both appliance delivery and LBD/STH
- Took on multiple Captainships -West Region Safety Captain, West Region Development Captain, Lacey Market Development Captain, Lacey Market Gold Cup Captain, Lacey Market Team Depot Captain.
Assistant General Manager
The Home Depot
03.2022 - 11.2022
- Assisted in recruiting, hiring and training of team members.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Reported issues to higher management with great detail.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Collaborated with other Shift AGMs on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
General Manager
United Parcel Service, UPS
09.2000 - 03.2017
- Established clear communication channels between departments, fostering improved teamwork and collaboration.
- Promoted a customer-centric approach within the region to ensure consistent delivery of exceptional service experiences.
- Implemented training programs for staff, leading to increased skill sets and overall job satisfaction.
- Managed a team of area managers, resulting in increased efficiency and productivity across the region.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Streamlined operational processes for improved efficiency and cost savings within the region.
- Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
- Developed relationships with key stakeholders, enhancing brand visibility and expanding market reach.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Championed corporate initiatives by promoting a culture of continuous improvement among regional teams.
- Participated in strategic planning meetings with executive leadership to align regional goals with overall company objectives.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Skills
- Warehouse Management
- Route Planning
- Scheduling Coordination
- Transportation Management
- Logistics Management
- Vehicle inspections
- Team Supervision
- Business Analysis
- Incident Management
- Distribution Coordination
- Report Preparation
- Service Level Agreements
- Trend tracking
- Customer complaint handling
- Documentation & recordkeeping
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Leadership
- Effective Communication
- Adaptability and Flexibility
- Operational Efficiency
- Employee Motivation
- Interpersonal Skills
- Analytical Thinking
- Operations Management
- Management Team Building
- Performance Evaluation and Monitoring
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Market Delivery Operations Manager
The Home Depot
11.2022 - Current
Assistant General Manager
The Home Depot
03.2022 - 11.2022
General Manager
United Parcel Service, UPS
09.2000 - 03.2017
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