Roy Shelton
Lincoln,NE
Summary
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. Enthusiastic in any and all Tasks and team related duties and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any task and training in hardware/software/office products/Phone admin. Motivated to learn, grow and excel in any team environment.
Overview
33
33
years of professional experience
3
3
years of post-secondary education
Work History
Fiserv Desktop Support/IT Support
Fiserv
Lincoln, NE
06.1989 - Current
- Avaya Phone administrator for 2 sites. maintain system which included call center setup and support, adds, removes, Currently running 6.3 version of Avaya at sites.
- Build Laptops for new employees and setup as needed for the department hired for. Software pushed via sccm, and software installed and working.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated [Type] projects, defined scope, and managed milestones.
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
Education
High School Diploma -
Lincoln Northeast High School
Lincoln, NE 08.1997 - 06.2000
Skills
Problem-Solving
Accomplishments
- Documented and resolved Many issues related to laptops, desktop support issues, Avaya phone issues for many employees within our Company through the years. I appreciate the teams I work with and always keep learning daily in my job duties
Timeline
High School Diploma -
Lincoln Northeast High School
08.1997 - 06.2000
Fiserv Desktop Support/IT Support
Fiserv
06.1989 - Current