Roy Sucu
Lincoln,NE
Summary
Results-driven assistant department manager with expertise in team management and staff training. Proven track record in improving customer engagement and optimizing inventory management to enhance service quality.
Overview
9
9
years of professional experience
Work History
Fast and fresh assistant department manager
HyVee Foods
Lincoln , ne
02.2017 - Current
- Assisted team in daily operations and workflow management tasks.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and organized product displays for optimal presentation.
- Implemented promotional strategies to enhance customer engagement and sales.
- Collaborated with department managers to streamline operational processes.
- Oversaw compliance with health and safety regulations in the department.
- Resolved customer inquiries and provided exceptional service across all interactions.
- Provided guidance and mentoring to department staff members.
- Ensured that all safety protocols were followed in accordance with company policy.
- Coordinated daily operations within the department.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Resolved conflicts between staff members in a professional manner.
- Managed inventory of supplies for the department including ordering new items as necessary.
- Implemented training programs for new hires and existing staff members.
- Developed strategies to improve customer service, performance, and productivity.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
- Maintained records of employee attendance, absences, vacation time.
- Monitored departmental progress against established goals and objectives.
- Conducted regular meetings with team members to discuss progress on projects and tasks.
- Analyzed data to identify areas for process improvement within the department.
- Planned special events or activities related to the department's mission.
- Evaluated job applications from potential candidates and conducted interviews when needed.
- Performed administrative duties such as filing paperwork or creating spreadsheets.
- Created reports on performance metrics for management review.
Dispatch Coordinator
Hungry Buffs
Lincoln, Nebraska
01.2019 - 05.2021
- Coordinated daily dispatch schedules for food delivery operations.
- Communicated with drivers to ensure timely deliveries and efficient routes.
- Managed customer inquiries regarding order status and delivery times.
- Utilized dispatch software to track and manage delivery logistics.
- Collaborated with warehouse staff to optimize order preparation processes.
- Maintained organized records of deliveries and driver assignments.
- Trained new team members on dispatch protocols and procedures.
- Resolved issues related to deliveries promptly to maintain service quality.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Coordinated and monitored daily delivery routes to ensure timely completion.
Education
High School Diploma -
Lincoln Southeast High School
Lincoln, NE05-2015
Associate of Applied Science - Business Administration And Management
Southeast Community College
Lincoln, Nebraska, NESkills
- Team and staff management
- Inventory and database management
- Customer engagement
- Staff training and development
- Compliance oversight
- Workflow optimization
- Effective communication
- Task prioritization
- Professional demeanor
Timeline
Dispatch Coordinator
Hungry Buffs
01.2019 - 05.2021
Fast and fresh assistant department manager
HyVee Foods
02.2017 - Current
High School Diploma -
Lincoln Southeast High School
Associate of Applied Science - Business Administration And Management
Southeast Community College
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