Roy Turner
Summary
Senior Manager with 14+ years in retail and supply chain management, specializing in team leadership and strategic operations. Skilled in financial analysis and logistics, enhancing delivery processes and customer satisfaction. Proven track record of collaborative leadership and innovative problem-solving in dynamic environments
Overview
13
13
years of professional experience
Work History
Senior Operations Manager
Lowes
Houston, Texas
07.2021 - Current
- Collaborated with cross-functional teams to develop process improvements that increased productivity by 40%
- Managed reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels, leading to 20% increase in customer referrals
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Controlled expenses, developed operating budgets. eliminated waste, and achieving reduced overhead costs below 5%
- Provided training and support for warehouse staff on best practices related to 3PL logistics services.
- Performed periodic audits of 3PL providers, evaluating their performance against agreed upon standards.
- Coordinated with 3PL providers and customers to ensure timely deliveries of products.
Assistant Store Manager
Target
Houston, Texas
09.2019 - 07.2021
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
HEB
Houston, Texas
11.2011 - 06.2019
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Business Management
Texas Southern University
Houston, TexasSkills
- Team Leadership
- Budgeting and financial analysis
- Strategic planning
- Customer Relationship Management
Timeline
Senior Operations Manager
Lowes
07.2021 - Current
Assistant Store Manager
Target
09.2019 - 07.2021
Assistant Store Manager
HEB
11.2011 - 06.2019
Business Management
Texas Southern University
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