Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Turner

Conroe,TX

Summary

Senior Manager with 14+ years in retail, supply chain management & warehouse experience specializing in team leadership and strategic operations. Skilled in financial analysis and logistics, enhancing delivery processes and customer satisfaction. Proven track record of collaborative leadership and innovative problem-solving in dynamic environments

Overview

14
14
years of professional experience

Work History

Senior Market Delivery Manager

Lowes
07.2021 - 09.2025
  • Developed and implemented strategic plans to optimize resource allocation and workflow.
  • Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
  • Managed inventory control, optimizing stock levels and reducing .
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Led cross-functional teams to enhance supply chain efficiency and reduce operational costs.
  • Established key performance indicators to monitor logistics performance and drive continuous improvement efforts.
  • Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.

Assistant Store Manager

Target
09.2019 - 07.2021
  • Led team in achieving sales targets through effective staff management and strategic merchandising for the entire store.
  • Streamlined inventory management processes, enhancing accuracy and reducing shrink for total store
  • Implemented customer service initiatives that improved satisfaction ratings and loyalty for the surgery program.
  • Coordinated store operations during peak hours, ensuring optimal staffing and resource allocation for all key departments.
  • Walked through store areas with department heads to identify and proactively resolve issues negatively impacting sales.
  • Oversaw daily operations, ensuring adherence to company policies and standards.
  • Overseen grocery, general merchandise and Food and Beverage operations Via Pizza Hut & Starbucks.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Assistant Store Manager

HEB
11.2011 - 06.2019
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Achieved consistent sales growth with targeted marketing campaigns, in-store promotions, and seasonal merchandise displays.
  • Developed a strong rapport with customers by responding promptly to inquiries, addressing concerns effectively, and ensuring their shopping experience was enjoyable.
  • Developed strong relationships with vendors to secure advantageous pricing agreements and ensure timely delivery of products.
  • Enhanced store safety by enforcing proper food handling procedures and conducting routine equipment maintenance checks.
  • Led team meetings for clear communication of performance expectations, company updates, and policy changes to maintain a cohesive workforce.
  • Collaborated with corporate headquarters on implementing new directives, sharing best practices, and staying up-to-date on industry trends.
  • Managed store budget for maximum profitability, ensuring cost-effective measures in purchasing decisions and labor allocation.
  • Coordinated special events such as promotional sales, seasonal celebrations, and in-store demonstrations to drive foot traffic and generate additional revenue.
  • Improved customer satisfaction levels by maintaining a well-stocked and organized store environment while addressing concerns promptly.
  • Led initiatives for improving store layout, enhancing the overall shopping experience.

Education

Bachelor - Business Management

Texas Southern University
Houston, TX

High School Diploma -

Booker T Washington Highschool For Engineering Professionals
Houston, Texas
05.2008

Skills

  • Team Leadership
  • Budgeting and financial analysis
  • Problem solving and conflict resolution
  • Training and development
  • Business Management
  • Leadership Development
  • Supply Chain Optimization
  • Customer Relationship Management
  • Strategic planning
  • Conflict resolution

Timeline

Senior Market Delivery Manager

Lowes
07.2021 - 09.2025

Assistant Store Manager

Target
09.2019 - 07.2021

Assistant Store Manager

HEB
11.2011 - 06.2019

Bachelor - Business Management

Texas Southern University

High School Diploma -

Booker T Washington Highschool For Engineering Professionals

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