Roy Vargas
Bristol,Tennessee
Summary
Healthcare professional with robust clinical experience and passion for patient care. Proven ability to support medical staff and enhance patient comfort. Known for effective teamwork and adaptability to dynamic healthcare environments, ensuring optimal care delivery.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Student Nurse Intern
Ballad Health
Johnson City, TN
01.2026 - Current
- Implemented infection control measures, maintaining a safe environment for patients and staff.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Collaborated with healthcare teams to enhance patient care strategies and improve outcomes.
Customer Service Representative
Hertz/Dollar/Thrifty (GSP Transportation)
Blountville, Tennessee
06.2023 - 01.2026
- Handle rental car transactions to accommodate our customers
- Use effective sales techniques to encourage customers to utilize service options
- Receive telephone calls and handle or pass along customer-related issues
- Complete, review, and submit various reports to management
- Maintain and update rental agreement files.
- Enter and maintain information for 15 to 50 rentals per day.
Nursing Assistant, Critical Illness Recovery Hospital
Select Specialty Hospital
Bristol, Tennessee
07.2023 - 02.2025
- Obtaining vital signs, height, weight, and demographic data.
- Assisting patients with personal and daily care, such as bathing (bed bath, chair at sink, tub and shower), oral hygiene, shaving and hair care.
- Assisting with finger stick blood sugars, routine urine and stool specimen collection, ostomy care, emptying drainage receptacles/tubes, bladder scan.
- Delivering meals and snacks, feeding patients who are unable to feed themselves, and documenting oral intake, including supplements.
- Turning and positioning immobile patients safely while maintaining proper body alignment; participating in mobility program
Administrative Assistant II, Covid Self-Isolation Team
Kelly Services (University of Southern California)
Los Angeles, California
09.2021 - 07.2023
- Coordinate housing, meals, transportation, and medical referrals for COVID-19 exposed students
- Provide phone and online assistance and direction to students
- Maintain documentation of services provided in databases and spreadsheets
- Resolution of escalated customer issues to enhance organizational reputation and user experience
- Monitor computer chatline and overnight phone request hotline.
- Facilitated communication between departments to ensure seamless workflow and collaboration.
Field Supervisor, Campus Cruiser
University of Southern California Transportation
Los Angeles, California
09.2017 - 03.2020
- Assist in the designing of administrative policies and processes
- As part of a supervisory team, direct the activities of up to 150 vehicle operators, dispatchers, and trainers.
- Administer culminating examinations for final on-boarding of new hires
- Resolution of escalated customer issues to enhance organizational reputation and user experience
- Management of automated dispatching software to increase service efficiency and route optimization.
- Analysis and interpretation of ridership data to increase performance output and stakeholder satisfaction.
- Educate and engage employees to foster a culture of motivation and to increase retention
- Conducted regular inspections of vehicles and equipment, maintaining high safety standards and operational readiness.
Driver, Campus Cruiser
University of Southern California Transportation
Los Angeles, California
09.2015 - 08.2017
- Provided an average of 30 safe-rides per night for the USC UPC and HSC campus community.
- Use of automated dispatching technology to track 10 to 20 drivers per shift and complete tasks efficiently.
- Completed daily vehicle inspections
- Assisted USC buses by operating the parking center bus route
- Operated transportation vehicles to ensure timely and safe transit of students and staff across campus.
Workers Compensation Insurance Technician
California State- State Compensation Insurance Fund
Glendale, California
07.2004 - 12.2011
- Evaluated, priced, and negotiated workers' compensation liens
- Investigated and negotiated subrogation files
- Evaluated, maintained, and adjusted workers' disability claims
- Settled $178,000 in liens for $39,160.
- Collaborated with cross-functional teams to resolve complex claims issues effectively.
Office Assistant- General
California State- State Compensation Insurance Fund
Glendale, California
02.2003 - 05.2004
- Sorted and identified incoming mail
- Processed urgent legal and medical correspondence
- Maintained unit statistics and assigned mail to employees
Certified Nursing Assistant, Emergency Room Technician
White Mountain Regional Medical Center
Springerville, Arizona
01.1996 - 05.2000
- Performed all aspects of care for Medical Surgical, obstetrics, and pediatric patients
- Emergency Room intake, triage, and care of patients
- Maintained supplies and coordinated air and ground ambulance transfers.
Education
Associate of Applied Science - Nursing
Northeast State Community College
Blountville, TN05-2026
Bachelor of Science - Health Promotion and Disease Prevention
University of Southern California
Los Angeles, CA12-2018
Transfer Coursework - Arts and Sciences
East Los Angeles College
Monterey Park, CA12-2014
Skills
- Vital signs
- Vital sign assessment
- Health promotion
- Patient care
- Punctual and reliable
- Team leadership
- Patient support
- Emergency response
- Complex Problem-solving
- Staff management
- Policy implementation
- Decision-making
Certification
American Heart Association BLS for Healthcare Provider
FEMA NIMS ICS Courses IS-100, IS-200, IS-700, and IS-800
Timeline
Student Nurse Intern
Ballad Health
01.2026 - Current
Nursing Assistant, Critical Illness Recovery Hospital
Select Specialty Hospital
07.2023 - 02.2025
Customer Service Representative
Hertz/Dollar/Thrifty (GSP Transportation)
06.2023 - 01.2026
Administrative Assistant II, Covid Self-Isolation Team
Kelly Services (University of Southern California)
09.2021 - 07.2023
Field Supervisor, Campus Cruiser
University of Southern California Transportation
09.2017 - 03.2020
Driver, Campus Cruiser
University of Southern California Transportation
09.2015 - 08.2017
Workers Compensation Insurance Technician
California State- State Compensation Insurance Fund
07.2004 - 12.2011
Office Assistant- General
California State- State Compensation Insurance Fund
02.2003 - 05.2004
Certified Nursing Assistant, Emergency Room Technician
White Mountain Regional Medical Center
01.1996 - 05.2000
Bachelor of Science - Health Promotion and Disease Prevention
University of Southern California
Transfer Coursework - Arts and Sciences
East Los Angeles College
Associate of Applied Science - Nursing
Northeast State Community College
AWARDS
2023-2025 Multiple awards for excellent patient care, Select Specialty Hospital. 2016 Employee of the Year, USC Campus Cruiser,. 2009, Bravo Award for Excellence, State Compensation Insurance Fund award for creation of utilization review program. 2005, California State Assembly Certificate of Recognition, For Red Cross volunteer response to Hurricane Katrina
COMMUNITY ENGAGEMENT
- American Red Cross, Regional Mass Care Lead, 2005-09, Present, Direct and plan sheltering, feeding, first aid, bulk distribution of emergency items; collect and provide disaster information to family members., Coordinates disaster response and recovery operations and requests for additional resources from and with Red Cross, federal, state, and local governments., Provides consolidated activity reports to national and regional agencies., Ensure that operations remain activated through the initial phase of the disaster to the transition from mass care to housing.
- American Red Cross, Disaster Shelter Supervisor, 2005-09, Present, Responsible for providing leadership and administrative support for disaster shelter operations., Maintain knowledge of shelter agreements and inspections, insuring that children and persons with disabilities receive appropriate care per national standards.
- American Red Cross, Disaster Action Team Leader, 2005-09, 2017-12, On-call response to victims of disasters. Provides temporary shelter and financial assistance for food, missing clothing, and medications., Ensures that clients affected by disaster receive emotional support.