Summary
Overview
Work History
Education
Skills
Travel! Film-TV, Fitness, Football and Baseball
Timeline
Generic

Roy Whittington

North Richland Hills,TX

Summary

Accomplished professional with over 12 years of experience in customer service and sales, excelling in relationship building and problem-solving. Demonstrated success at Trader Joe's by enhancing customer satisfaction and fostering loyalty through personalized interactions. Skilled in policy adherence and conflict resolution, consistently achieving performance goals and driving sales growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

20
20
years of professional experience

Work History

Retail Sales Associate

Dollar Tree
10.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Customer Service Crew Member

Trader Joes
03.2008 - 10.2022
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Promoted up-selling techniques among crew members, leading to higher average transaction values per customer visit.
  • Managed cash transactions accurately, ensuring proper balances at the end of each shift.
  • Reduced wait times with effective communication between customers and staff members.
  • Contributed to positive company reputation by delivering exceptional service experiences for customers.
  • Supported team morale by actively participating in meetings, sharing ideas for improvement or innovation.
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Assisted customers in navigating product offerings, leading to increased sales revenue.
  • Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
  • Collaborated with team members to achieve performance goals consistently each month.
  • Established rapport with regular clients, fostering long-term loyalty through personalized interactions.

Automotive Service Writer

City Garage
06.2004 - 08.2006
  • Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Advised management members on customer issues or mechanical repair problems.
  • Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
  • Implemented routine scheduled maintenance programs for established customers.

Education

Associate of Science - Psychology

Texas Sate University
San Marcos, Tx

Bachelor of Arts - Film Arts (Acting)

Academy of Art University
San Francisco, CA
05.2010

Skills

  • Customer Service (12)
  • Relationship Building
  • Store Opening and Closing
  • Policy and Procedure Adherence
  • Independent judgement
  • Sales expertise (12)
  • Flexible Schedule
  • Professional Appearance
  • Problem-Solving
  • Conflict Resolution

Travel! Film-TV, Fitness, Football and Baseball

I love seeing new cities and people. Film and Television professional..all around sports fan. Keeping fit and healthy

Timeline

Retail Sales Associate

Dollar Tree
10.2022 - Current

Customer Service Crew Member

Trader Joes
03.2008 - 10.2022

Automotive Service Writer

City Garage
06.2004 - 08.2006

Associate of Science - Psychology

Texas Sate University

Bachelor of Arts - Film Arts (Acting)

Academy of Art University

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Roy Whittington